customer engagement

customer engagement news search results

Developer news items we found relating to customer engagement

35 results
Ushur-Managed-Package-launched-on-Salesforce-AppExchange

Ushur Managed Package launched on Salesforce AppExchange


Thursday, February 20, 2020 by

Ushur announced it has launched the Ushur Managed Package on Salesforce AppExchange, empowering enterprises to add customer engagement automation capabilities to their Salesforce platform.  Ushur’s artificial intelligence (AI) platform enables enterprises to instantly and intelligently automate interactions with their customers, integrating directly into Sale...


How-to-get-user-engagement-in-2020

How to get user engagement in 2020


Thursday, January 2, 2020 by

The most difficult challenge for every app developer to overcome is: How do I get my app in front of a customer so that they can engage with it? UA campaigns are notoriously expensive and invariably suffer from diminishing returns. ROAS at the start of a campaign falls somewhere between 200% and 300%, but soon enough it peters out. I can’t tell you how many times ...


Global-study-on-disconnected-consumer-experiences

Global study on disconnected consumer experiences


Wednesday, October 16, 2019 by

MuleSoft has released a new global study that reveals four out of five consumers continue to receive disconnected experiences from organizations. As a result of this continued frustration, consumers are more willing than ever to seek out new service providers that can deliver connected, personalized experiences. Based on the findings from the Customer Experience and the...


Airship-has-acquired-Apptimize

Airship has acquired Apptimize


Tuesday, August 27, 2019 by

Airship announced that it has acquired Apptimize. This move provides marketers and developers with a single solution to optimize the entire user experience across messaging channels and digital properties. Airship enables businesses to send messages at the time and place that customers will be most responsive —  whether on SMS, push notification, email, mo...


Personalize-your-marketing-for-better-results-says-Adobe

Personalize your marketing for better results says Adobe


Monday, February 25, 2019 by

According to Adobe’s 2019 Consumer Content Survey, 83 percent of consumers say they’ve received content from brands that aren’t personalized, with more than one-third of consumers saying this happens constantly or frequently. For brands, this is a huge opportunity missed. Especially considering approximately half of those consumers say they’re mo...


In-app-mobile-ad-spending-is-taking-a-quarter-of-media-budgets

In app mobile ad spending is taking a quarter of media budgets


Tuesday, February 5, 2019 by

A new study from PubMatic and Forrester reveals that media professionals opt for programmatic buys, via programmatic direct and open exchange, over direct buys for in-app inventory. Buyers also cite targeting capabilities and inventory quality as the top criteria for choosing programmatic in-app publishing partners. The report was a commissioned study conducted by Fo...


DNA-powered-apps-get-new-developer-tools-from-Helix

DNA powered apps get new developer tools from Helix


Tuesday, October 23, 2018 by

Helix, the company which owns and operates one of the world’s largest genome / exome sequencing labs in the world, announced a new DNA Product Studio. It's a set of tools to make it easier for partners like Mayo Clinic, National Geographic and InsideTracker to name a few, to develop new consumer genetic tests.  They hope Helix’s DN...


Preventing-bad-app-reviews-according-to-Poq

Preventing bad app reviews according to Poq


Tuesday, October 16, 2018 by

Poq has released information to developers to help them understand the impacts of negative app reviews, and how to handle them, through a new white paper titled "The Ultimate Guide to Preventing Bad App Reviews". While it's aimed more towards retail-based apps, there is insightful information any developer can use inside the paper. Poq points ...


Mobile-app-success-rate-in-question

Mobile app success rate in question


Wednesday, October 3, 2018 by

Nearly 90% of app developers and marketers (88%) say their app has made money and is a financial success, according to a new survey from The Manifest, a business news and how-to site. Meanwhile, only 10% of businesses say their app has not been a financial success, and 2% do not know if their app has made a profit. Experts, however, doubt the validity of this high succe...


The-changes-in-iOS-12-for-developers

The changes in iOS 12 for developers


Monday, October 1, 2018 by

It's here, iOS 12 - Apple's latest operating system, and it's chalked full of changes in everything from the user experience to under the programming hood. Along with the new OS, Apple has also released a new round of hardware, most notably with bigger screen sizes, a faster A12 chip, and the new Apple watch series 4. We've all seen the key note int...


Nexmo-Customer-Communication-API-Connector-gets-a-boost-from-WhatsApp

Nexmo Customer Communication API Connector gets a boost from WhatsApp


Friday, September 28, 2018 by

Vonage announced that its Nexmo Communication API Connector, available on MuleSoft's Anypoint Platform, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Simple integration of Nexmo APIs into WhatsApp Business solution workflows el...


Women-Who-Tech-announces-top-10-startup-finalists

Women Who Tech announces top 10 startup finalists


Thursday, September 20, 2018 by

Women Who Tech has announced the 10 finalists for its Women Startup Challenge Europe. Hundreds of women-led startups from 35 countries competed to pitch to investors and tech leaders, including Mitchell Baker, Chairwoman and Co-Founder of Mozilla, Jean-Louis Missika, Deputy Mayor of Paris, Fatou Diagne, Partner and Cofounder at Bootstrap Europe, Julien Quintard, Managin...


iOS-12-subscription-based-app-tips-for-success

iOS 12 subscription based app tips for success


Wednesday, August 29, 2018 by

Last year, Apple held a secret meeting with a select group of iOS app developers in New York to talk about changing the current app delivery model from one-time purchases to subscription-based. From Apple’s view, these one-time purchases typically are inexpensive ($1-2), yet grant end-users unlimited access to the app and support, which can prove to be costly from...


Tunity-launches-SDK-to-let-developers-build-TV-audio-streaming-apps

Tunity launches SDK to let developers build TV audio streaming apps


Tuesday, August 7, 2018 by

Tunity announced the debut of Tunity SDK for Audio. An SDK that gives any customer-facing business, from restaurants to gyms, airports, and universities, the ability to implement a white-labeled version of Tunity’s deep learning TV audio streaming technology. This allows users to hear live audio from muted televisions directly on their existing mobile devices. Tun...


Parsing-the-customer-journey-just-got-easier

Parsing the customer journey just got easier


Friday, July 13, 2018 by

Neura announced Neura Moments, the synthesis of a user’s real-life situation in a specific context, place and time. Neura Moments are situation-aware, predict intent, and actionable. The Neura Engagement Intelligence layer is able to identify which features of an app are used at specific Moments. This enables developers to route specific interactions with consumer...


Karaoke-singing-app-gets-updated

Karaoke singing app gets updated


Thursday, June 14, 2018 by

For those of you who love to sing Karaoke and want to do it from your mobile, the Singing Machine Company, Inc. has recently released an updated version of Singing Machine Mobile Karaoke for iOS compatible with Singing Machine products with Bluetooth audio and Stingray. This update follows the December 2017 release of a new version of the Singing Machine Mo...


Urban-Airship-powers-mobile-wallets-with-Google-Pay

Urban Airship powers mobile wallets with Google Pay


Tuesday, May 8, 2018 by

Urban Airship unveiled a digital customer engagement platform to support Google Pay tickets - a new capability announced on the mainstage at Google I/O 2018. Urban Airship worked with Google Pay to create streamlined and engaging ticketing and boarding pass experiences. The combination of Google Pay’s new ticket support and the Urban Airship platform now make it easy fo...


Strategic-technology-alliance-announced-between-Appian-and-Genesys

Strategic technology alliance announced between Appian and Genesys


Wednesday, May 2, 2018 by

Appian has announced a strategic technology alliance with Genesys. The partnership will benefit organizations seeking customer engagement solutions that integrate the case management, intelligent automation, and low-code application development capabilities of Appian with the Genesys Customer Experience Platform.  “Over the last several years, Serco has used Appian...


Appian-announces-the-intelligent-contact-center-platform

Appian announces the intelligent contact center platform


Monday, April 30, 2018 by

Appian has announced a new product for rapidly building contact center solutions. Appian Intelligent Contact Center Platform is a new cloud platform tailored to the unique needs of contact center teams. The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation so...


Urban-Airship-launches-in-app-automation-engine

Urban Airship launches in app automation engine


Friday, March 16, 2018 by

Fast-following the announcement of AI Marketing Orchestration for cross-channel messaging coordination, Urban Airship has unveiled an in-app automation engine. In-app messaging is a proven lifeline for apps to engage all users, but limitations in triggering and delivery timing meant there was always the possibility for messages to be seen as irrelevant, annoying or inte...


Music-in-apps:-A-chat-with-the-CEO-of-feed.fm

Music in apps: A chat with the CEO of feed.fm


Thursday, March 1, 2018 by

Music licensing is a pain. We know it's there for a very good reason, but let's be honest... It can be a serious barrier to the perfect experience that app developers hope to convey. Finding the right music can be a big part of that, but nobody wants to settle for the generic royalty free music.That's why we talked to Jeff Yasuda, CEO and Founder of feed.fm, to learn ab...


Bitcoin-job-skills-are-hot-says-latest-report

Bitcoin job skills are hot says latest report


Monday, February 12, 2018 by

Upwork has released its newest quarterly index of the hottest skills in the U.S. freelance job market. The Upwork Skills Index ranks the site’s 20 fastest-growing skills in a quarterly series that sheds light on new and emerging skills as an indication of hot freelance job market trends. According to a recent study, 57.3 million Americans (36 percent of the U.S. workfor...


IBM-and-Salesforce-announce-strengthened-strategic-partnership

IBM and Salesforce announce strengthened strategic partnership


Monday, January 22, 2018 by

IBM and Salesforce has announced an expansion of their partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights.With this expansion, Salesforce has named IBM a preferred cloud services provider and IBM h...


App-design-thinking-principles-

App design thinking principles


Friday, January 12, 2018 by

Design thinking is fast becoming a key pillar in enterprise digital transformations. And for good reason: the approach promotes a deep understanding of end users; a creative, test-and-learn approach to new ideas; and constant iteration toward optimal outcomes. To many, design thinking is inextricably linked with innovation. After all, IDEO CEO Tim Brown defines design t...


Research-suggests-a-diverse-need-for-video-communications-PaaS

Research suggests a diverse need for video communications PaaS


Friday, December 1, 2017 by

Vidyo in collaboration with WebRTC ventures has released a report titled “The Rise of Embedded Video Communications: Trends in Video-Enabled Apps.” The report shows that communications platforms-as-a-service (PaaS) is a top choice for those who are planning embedded video projects, with 49% of respondents saying that they plan to use a communications PaaS to initiate an...


Talend-releases-selfservice-data-preparation-tool

Talend releases selfservice data preparation tool


Thursday, October 19, 2017 by

Talend has unveiled a new version of Talend Integration Cloud (TIC), the company’s scalable and secure integration platform-as-a-service (iPaaS) solution, which leverages the power of the cloud to enable widespread use of data for decision making. The new release includes a cloud-based version of Talend Data Preparation, which delivers data-as-a-service, 24x7, to a vari...


ShopAdvisor-introduces-version-3.0-of-its-API

ShopAdvisor introduces version 3.0 of its API


Thursday, September 7, 2017 by

ShopAdvisor, Inc, has announced the general availability of Version 3.0 of the ShopAdvisor API. Version 3.0 is faster, more efficient, and more accurate at returning the information needed to power campaigns that provide each consumer with a personalized shopping experience on their smartphone. Brands use the API to power campaigns that engage the shopper intelligently ...


Lowcode-development-is-improving-delivery-speed

Lowcode development is improving delivery speed


Thursday, August 3, 2017 by

New survey results from by Appian, from North American IT and executive leadership about their strategies for low-code platform implementation are out. The commissioned survey, conducted by leading independent analyst firm Forrester Consulting, shows decision-makers are leveraging low-code platforms to support three primary digital initiatives: digital process auto...


PagerDuty-expands-into-APAC-regions-along-with-new-Australia-IT-report

PagerDuty expands into APAC regions along with new Australia IT report


Tuesday, August 1, 2017 by

PagerDuty, a provider of digital operations management, has announced the launch of its local team in Sydney, Australia. The global expansion will help the company further grow its presence in the Asia-Pacific region and address the increasing need for digital operations management software. The company also announced the appointment of David Wall, former head of APAC s...


Appy-Pie-App-Sheets-feature

Appy Pie App Sheets feature


Friday, July 21, 2017 by

Appy Pie, a cloud-based mobile application builder platform just announced the launch of its App Sheets feature, which allows business owners to link all of their Google Spreadsheets and Forms into an app to modify in real-time. Appy Pie’s newest feature allows users to have access to their Google Spreadsheets or Forms directly from the Appy Pie app to instantly add, mo...


Why-Texas-Humor-selected-the-Shopgate-mobile-commerce-platform

Why Texas Humor selected the Shopgate mobile commerce platform


Thursday, July 20, 2017 by

Shopgate has announced Texas Humor, a clothing brand that emphasizes Texas pride, selected their mobile commerce platform solution to develop an enhanced mobile shopping application for its customer base. The mobile app allows Texas Humor to further connect with customers through advanced features including push notifications, abandoned cart reminders and exclusive mobi...


IBM-Watson-and-Sesame-Workshop-launches-AI-vocabulary-learning-app-

IBM Watson and Sesame Workshop launches AI vocabulary learning app


Tuesday, June 6, 2017 by

IBM and Sesame Workshop have announced that Georgia’s Gwinnett County Public Schools, one of the nation’s top urban school districts, has completed an initial pilot of the industry’s first cognitive vocabulary learning app, built on the IBM and Sesame Intelligent Play and Learning Platform. The new platform, based on IBM Cloud, enables an ecosystem of software developer...


Insights-on-push-alert-frequency-to-improve-new-app-user-retention

Insights on push alert frequency to improve new app user retention


Monday, March 27, 2017 by

Mobile growth company Urban Airship detailed industry findings from its mobile app retention study, spanning new users’ first 90-days of app usage within retail, media, sports & recreation and utility/productivity. By analyzing the frequency of messaging users received and their corresponding retention rates, Urban Airship provides a deeper understanding that dispel...


Conversocial-Acquires-HipMob

Conversocial Acquires HipMob


Wednesday, March 22, 2017 by

Conversocial announces its acquisition of HipMob, a Y-Combinator Alumnus that developed an integrated live chat platform for websites and mobile apps. The acquisition paves the way for Conversocial to extend its best-in-class digital customer engagement platform to better serve customers who prefer web-based chat channels and in-app messaging on mobile for customer care...


Mobile-marketing-trends-report-from-MobileBridge:-First-edition-

Mobile marketing trends report from MobileBridge: First edition


Wednesday, February 1, 2017 by

Following the biggest year ever for consumer activity via the mobile channel, an underwhelming number of exec level marketers understand the necessity of keeping pace with the rapidly evolving consumer preferences for mobile engagement, according to MobileBridge’s first edition of its Mobile Marketing Trends Report. “The fluidity and omnipresent change in the way c...