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Developer news items we found relating to customer relations
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Cloudenabled attendant console at Enterprise Connect 2017
Monday, March 27, 2017 by Richard Harris
At Enterprise Connect 2017, Enghouse Interactive has announced that its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This makes them one of the first consoles to market with support for Skype for Business Online and O...
Flexera Says Seismic Changes Coming For App and Software Licensing
Wednesday, September 21, 2016 by Richard Harris
Today’s software licensing landscape is rapidly evolving. In the last 18-24 months alone, 56 percent of developers have changed their licensing and pricing models. Why? Because they need to generate more revenue, respond to competitive dynamics and improve customer relations. We recently sat down with Eric Free from Flexera Software to talk about the changes happening t...