Ushur Managed Package launched on Salesforce AppExchange
Thursday, February 20, 2020 by Brittany Hainzinger
Ushur announced it has launched the Ushur Managed Package on Salesforce AppExchange, empowering enterprises to add customer engagement automation capabilities to their Salesforce platform. Ushur’s artificial intelligence (AI) platform enables enterprises to instantly and intelligently automate interactions with their customers, integrating directly into Sale...
Best mobile testing practices for 2020 from Testlio emerges
Monday, January 27, 2020 by Richard Harris
Today, users access mobile apps through devices that offer thousands of combinations of screen sizes and operating systems, leaving app QA managers with a challenging decision of how many and which devices to prioritize.
Recently, managed app testing company, Testlio released new mobile device testing data from a recent query of its client base, providing a unique lo...
Comparing IT operations and IT service teams
Friday, January 17, 2020 by Richard Harris
As CIOs look ahead to 2020, they need to address the growing convergence of IT services and IT operations by implementing strategies to break down silos between departments. Vidhya Srinivasan, VP of Solution Marketing and Digital Service Management & Operations at BMC Software, recently sat with us to discuss how organizations can run and reinvent their businesses w...
Build vs buying mobile app code
Saturday, December 28, 2019 by Robert Castles
In the business world, it’s sometimes easy to forget that the end customer is still a human being. Consumer technology has spoiled us, in a good way, and now users are demanding the same level of customer experience and problem-solving from business applications as they get from the technologies ubiquitous in their day-to-day personal lives. This leaves companies ...
Passage AI partners with Talkdesk to create AI chatbots
Friday, November 22, 2019 by Richard Harris
Passage AI announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an...
The outside-In approach to IT
Friday, November 22, 2019 by Freeman Lightner
Information technology and services are undergoing an evolution. Too often, back-office IT organizations fixate on “IT-centric” outcomes, such as uptime and risk reduction, without tying the conversation back to the business. But now, more and more organizations are taking Gartner’s recommendations and changing the conversation to focus on business out...
SignEasy chats about iOS 13, developers, and connecting with customers
Thursday, October 17, 2019 by Richard Harris
SignEasy just made an announcement that they are the latest Apple mobility partner, joining a select group of business solution providers within the Apple enterprise ecosystem with a common goal of helping businesses reimagine their workflows on iPhone and iPad.
This relationship allows SignEasy to tap into Apple's expertise in design and customer expe...
The rise of microservices with Anypoint Service Mesh
Wednesday, October 16, 2019 by Freeman Lightner
MuleSoft has announced Anypoint Service Mesh, a new solution that dramatically simplifies how companies can discover, manage and secure microservices. Anypoint Service Mesh brings security and reliability to any microservices-based application, regardless of language or deployment model, freeing developers from custom code. Customers can also now publish and discov...
Global study on disconnected consumer experiences
Wednesday, October 16, 2019 by Freeman Lightner
MuleSoft has released a new global study that reveals four out of five consumers continue to receive disconnected experiences from organizations. As a result of this continued frustration, consumers are more willing than ever to seek out new service providers that can deliver connected, personalized experiences. Based on the findings from the Customer Experience and the...
ABBYY enhances machine learning technology
Monday, October 14, 2019 by Richard Harris
ABBYY announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. The modern intelligent document processing (IDP) platform delivers a unified platform whether deployed on premise, in the cloud or called by developers using SDK or RESTful APIs.
FlexiCapture meets the needs of orga...
Contentstack lands $31.5M in Series A funding
Wednesday, October 9, 2019 by Freeman Lightner
Contentstack, the enterprise Digital Experience Platform, has announced $31.5 million in Series A funding led by Insight Partners with participation from existing backers Illuminate Ventures and GingerBread Capital. Teddie Wardi, Managing Director at Insight, will join Contentstack's Board of Managers. The capital will be used to scale ...
IVR technology is losing money from customers because people hate them
Friday, September 27, 2019 by Freeman Lightner
Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.
The 2019 Vonage IVR sur...
Conversational AI for Fintechs is out now from Finn AI and MX
Tuesday, September 24, 2019 by Freeman Lightner
Finn AI, the AI-powered conversational banking technology provider, has announced a new partnership with MX, the data platform for banks, credit unions, and Fintechs. Together, Finn AI and MX will combine the power of clean and enhanced financial data with conversational AI to deliver personalized, digital-first experiences for millions of consumers around the worl...
NGINX 2019 F5 announcements for DevOps, NetOps, and SecOps
Thursday, September 12, 2019 by Freeman Lightner
At NGINX Conf, F5 Networks announced several new solutions designed to help DevOps, NetOps, and SecOps teams better collaborate in delivering modern applications.
“Companies are at a digital tipping point,” said Gus Robertson, SVP and GM of NGINX at F5. “They must modernize their apps and infrastructure in order to offer experiences as compelling as...
Theatro joins with Cisco and Honeywell
Friday, August 30, 2019 by Christian Hargrave
Theatro announced that they have joined forces with Cisco and Honeywell to transform the future of retail, hospitality, manufacturing and other markets with large deskless workforces. The investments by these two market leaders will anchor the expansion of its platform interoperability and its market footprint.
Theatro’s voice-driven Intelligent Assistant platf...
Temenos acquires Kony and strengthens its leadership team
Friday, August 30, 2019 by Richard Harris
Temenos, the Switzerland-based banking software company, has agreed to acquire Kony, Inc., the digital banking SaaS company, for $559 million and an earn-out of $21 million, subject to regulatory approvals.
The acquisition enhances Temenos’ scale and capabilities in the US, adds significant digital expertise, and accelerates Temenos Infinity, the b...
Airship has acquired Apptimize
Tuesday, August 27, 2019 by Richard Harris
Airship announced that it has acquired Apptimize. This move provides marketers and developers with a single solution to optimize the entire user experience across messaging channels and digital properties.
Airship enables businesses to send messages at the time and place that customers will be most responsive — whether on SMS, push notification, email, mo...
Conversational AI is transforming customer experiences
Tuesday, August 27, 2019 by Richard Harris
New disruptive technologies such as Conversational Artificial Intelligence (AI) are transforming how businesses deliver enhanced, personalized consumer experiences. To enable developers to build more engaging web and mobile applications, Kony, Inc., the cloud-based digital application and low-code platform solutions company, today announced the launch of its C...
Automation Anywhere acquires Klevops
Monday, August 5, 2019 by Richard Harris
Automation Anywhere announced that it has acquired Klevops, a privately-held company based in Paris. With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can easily orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience. T...
Warnings for aircraft cybersecurity
Thursday, August 1, 2019 by Brittany Hainzinger
The Department of Homeland Security issued a security alert for small planes, warning that modern flight systems are vulnerable to hacking if someone manages to gain physical access to the aircraft. Engine readings, compass data, altitude and other readings “could all be manipulated to provide false measurements to the pilot,” according to the DHS alert.&nbs...
Mobile web capture SDK announced by ABBYY
Monday, June 24, 2019 by Brittany Hainzinger
ABBYY launched ABBYY Mobile Web Capture, a new SDK enabling developers to add real-time image and data capture to their mobile web-based onboarding scenarios. Suitable for iOS and Android, the SDK will help companies to dramatically accelerate onboarding processes, decrease client dropout rates caused by manual data entry, and create a better customer experience.
Embracing feature experimentation one step at a time
Thursday, June 6, 2019 by Sophie Harpur
For many organizations, when it comes to product development and evolution, experimentation can be a loaded word. It can carry connotations of both guesswork, ‘gut-feel,’ and ad-hoc exploration as well as formal, math-heavy, dense work depending on your experience. But in a world of continuous delivery, where incremental updates to products are constant and ...
3D and AR in ecommerce from Overstock.com launches
Tuesday, May 28, 2019 by Richard Harris
Overstock.com, Inc. recently launched an omnichannel 3D and augmented reality (AR) experience in e-commerce, expanding its 3D models from its award-winning mobile apps to mobile web, reaching 100 percent of the retailer’s mobile users. This AR functionality will also be available on Overstock’s desktop site as early as this week.
Building on Overstock&rsq...
RAD definition is changing
Tuesday, February 12, 2019 by Vijay Pullur
RAD platforms started out as tools for citizen developers without substantial technical knowledge of coding, who could use intuitive “out of the box” features to create applications suited for simple departmental and experimental needs. While these early RAD platforms (not this "rad") brought basic coding capabilities to the masses, the application...
ZF Group automotive manufacturing to use Vizru's nocode platform
Tuesday, January 22, 2019 by Richard Harris
Vizru says that ZF Group has signed a multi-year contract to enable a digital transformation across ZF’s global enterprise. ZF will use Vizru’s no-code Autonomous Application Development and Digital Decisioning Platform to implement a series of artificial intelligence (AI) driven systems for next-gen process automation. ZF selected Vizru for this ambitious m...
Commercial vs open source for app monitoring
Wednesday, January 2, 2019 by Richard Harris
In 2019 you might already be asking yourself, "Should we go with open source or commercial monitoring for our growing cloud application?” This question is as old as open source software itself, but with the rapid growth of cloud-native applications (software that utilizes services and infrastructure provided by cloud providers like Amazon EC2, Azure, IBM...
AIOps and why IT should care
Thursday, November 29, 2018 by Bhanu Singh
For years, industry leaders have rightfully evangelized the massive benefits of digital transformation. Abandoning outdated legacy systems and processes in favor of cloud-enabled ones helps produce greater insights, lowers operating costs, and streamlines operations for faster time-to-market of new products or services and a better overall customer experience. Already, ...
Speeding up SaaS deployments with Platform.sh
Friday, November 23, 2018 by Richard Harris
Organizations spend an inordinate amount of time and resources developing and maintaining infrastructure, which distracts from what should be their core focus: providing customers with valuable and engaging applications and digital experiences. Platform.sh allows companies to direct their attention towards accomplishing this primary goal by relieving them of the burden ...
Consumers and brands have trust issues says report from Voxpro
Monday, November 19, 2018 by Richard Harris
Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.
Despite the promise of automation and Artificial Intelligence (AI) te...
Digital Automation Intelligence Suite from Eggplant gets updated
Wednesday, November 7, 2018 by Richard Harris
Eggplant has announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. They say these new capabilities further extend the level of intelligent automation and insight into the customer experience by assisting with the modeling and automation of complex systems, diagnosing problems identified in test and automating usability testing.
OutSystems low code platform forms partnership with Persistent
Wednesday, October 24, 2018 by Christian Hargrave
OutSystems has recognized Persistent Systems as a Global Partner, its highest partnership level. Persistent and OutSystems have strengthened their strategic alliance to make it easier for customers to launch products and service lines, transform customer experience, and automate business processes. With this strategic partnership, organizations can better harness the be...
Sell any digital service using AppDirect's new platform
Thursday, October 18, 2018 by Richard Harris
AppDirect has announced major platform additions that aim to empower businesses to sell, monetize, and manage digital services - alongside physical goods - across any channel they say.
It is a significant challenge for businesses to manage and customize how they sell, as older systems struggle to scale with the growing number of new product types and the multit...
CA's AIOps platform launches
Wednesday, October 17, 2018 by Richard Harris
CA Technologies marked a major milestone in the company’s autonomous strategy with the availability of CA Digital Experience Insights now combined with the power of CA Operational Intelligence and CA Automic Service Orchestration. The AIOps-driven platform is designed to enable IT teams to automate and eliminate key tasks and make self-healing applications a reali...
Software development frameworks said to produce 2X ROI
Tuesday, October 16, 2018 by Richard Harris
The Qt Company announced the results of a new Forrester study that revealed investments in software development frameworks such as Qt can deliver an ROI of more than 250 percent.
In today’s hyper-connected world, the concept of real-time delivery of products and services is increasingly becoming a standard practice across a wide range of industries. ...
Blockchain IoT can work to your advantage
Friday, October 5, 2018 by Richard Harris
Why do the words Blockchain and IoT still sound terrifying to some businesses? Maybe it's because Blockchain terminology was made mainstream by Bitcoin, or perhaps it's that IoT sounds immediate security alarms.
According to IBM, using Blockchain in asset management, customs declarations, supply chain networks, commercial property leasing, and countless more ...