customer experience

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Developer news items we found relating to customer experience

35 results
Humio-joins-IBM-Edge-Ecosystem

Humio joins IBM Edge Ecosystem


Tuesday, May 5, 2020 by

Already a member of IBM’s Cloud Pak for Multicloud Management ecosystem, Humio is pleased to announce it is now part of the IBM Edge Application Manager Ecosystem, a platform designed to remove the complexity of the scale and variability of edge deployments, an initiative designed to  help enterprises capture the opportunities of edge computing with a variety...


Temenos-expands-Quantum-MXDP

Temenos expands Quantum MXDP


Thursday, March 5, 2020 by

Temenos expanded its Temenos Quantum multi-experience development platform (MXDP), giving businesses greater control of their digital transformation and allowing them to offer smarter, AI-powered digital experiences. Temenos Quantum’s integration with Explainable AI (XAI) powers intelligent, hyper-personalized digital experiences, resulting in higher levels o...


Ushur-Managed-Package-launched-on-Salesforce-AppExchange

Ushur Managed Package launched on Salesforce AppExchange


Thursday, February 20, 2020 by

Ushur announced it has launched the Ushur Managed Package on Salesforce AppExchange, empowering enterprises to add customer engagement automation capabilities to their Salesforce platform.  Ushur’s artificial intelligence (AI) platform enables enterprises to instantly and intelligently automate interactions with their customers, integrating directly into Sale...


Best-mobile-testing-practices-for-2020-from-Testlio-emerges

Best mobile testing practices for 2020 from Testlio emerges


Monday, January 27, 2020 by

Today, users access mobile apps through devices that offer thousands of combinations of screen sizes and operating systems, leaving app QA managers with a challenging decision of how many and which devices to prioritize. Recently, managed app testing company, Testlio released new mobile device testing data from a recent query of its client base, providing a unique lo...


Comparing-IT-operations-and-IT-service-teams

Comparing IT operations and IT service teams


Friday, January 17, 2020 by

As CIOs look ahead to 2020, they need to address the growing convergence of IT services and IT operations by implementing strategies to break down silos between departments. Vidhya Srinivasan, VP of Solution Marketing and Digital Service Management & Operations at BMC Software, recently sat with us to discuss how organizations can run and reinvent their businesses w...


Build-vs-buying-mobile-app-code

Build vs buying mobile app code


Saturday, December 28, 2019 by

In the business world, it’s sometimes easy to forget that the end customer is still a human being. Consumer technology has spoiled us, in a good way, and now users are demanding the same level of customer experience and problem-solving from business applications as they get from the technologies ubiquitous in their day-to-day personal lives. This leaves companies ...


Passage-AI-partners-with-Talkdesk-to-create-AI-chatbots

Passage AI partners with Talkdesk to create AI chatbots


Friday, November 22, 2019 by

Passage AI announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an...


The-outside-In-approach-to-IT

The outside-In approach to IT


Friday, November 22, 2019 by

Information technology and services are undergoing an evolution. Too often, back-office IT organizations fixate on “IT-centric” outcomes, such as uptime and risk reduction, without tying the conversation back to the business. But now, more and more organizations are taking Gartner’s recommendations and changing the conversation to focus on business out...


SignEasy-chats-about-iOS-13,-developers,-and-connecting-with-customers

SignEasy chats about iOS 13, developers, and connecting with customers


Thursday, October 17, 2019 by

SignEasy just made an announcement that they are the latest Apple mobility partner, joining a select group of business solution providers within the Apple enterprise ecosystem with a common goal of helping businesses reimagine their workflows on iPhone and iPad.  This relationship allows SignEasy to tap into Apple's expertise in design and customer expe...


The-rise-of-microservices-with-Anypoint-Service-Mesh

The rise of microservices with Anypoint Service Mesh


Wednesday, October 16, 2019 by

MuleSoft has announced Anypoint Service Mesh, a new solution that dramatically simplifies how companies can discover, manage and secure microservices. Anypoint Service Mesh brings security and reliability to any microservices-based application, regardless of language or deployment model, freeing developers from custom code. Customers can also now publish and discov...


Global-study-on-disconnected-consumer-experiences

Global study on disconnected consumer experiences


Wednesday, October 16, 2019 by

MuleSoft has released a new global study that reveals four out of five consumers continue to receive disconnected experiences from organizations. As a result of this continued frustration, consumers are more willing than ever to seek out new service providers that can deliver connected, personalized experiences. Based on the findings from the Customer Experience and the...


ABBYY-enhances-machine-learning-technology

ABBYY enhances machine learning technology


Monday, October 14, 2019 by

ABBYY announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. The modern intelligent document processing (IDP) platform delivers a unified platform whether deployed on premise, in the cloud or called by developers using SDK or RESTful APIs. FlexiCapture meets the needs of orga...


Contentstack-lands-$31.5M-in-Series-A-funding

Contentstack lands $31.5M in Series A funding


Wednesday, October 9, 2019 by

Contentstack, the enterprise Digital Experience Platform, has announced $31.5 million in Series A funding led by Insight Partners with participation from existing backers Illuminate Ventures and GingerBread Capital. Teddie Wardi, Managing Director at Insight, will join Contentstack's Board of Managers. The capital will be used to scale ...


IVR-technology-is-losing-money-from-customers-because-people-hate-them

IVR technology is losing money from customers because people hate them


Friday, September 27, 2019 by

Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.  The 2019 Vonage IVR sur...


Conversational-AI-for-Fintechs-is-out-now-from-Finn-AI-and-MX

Conversational AI for Fintechs is out now from Finn AI and MX


Tuesday, September 24, 2019 by

Finn AI, the AI-powered conversational banking technology provider, has announced a new partnership with MX, the data platform for banks, credit unions, and Fintechs. Together, Finn AI and MX will combine the power of clean and enhanced financial data with conversational AI to deliver personalized, digital-first experiences for millions of consumers around the worl...


NGINX-2019-F5-announcements-for-DevOps,-NetOps,-and-SecOps

NGINX 2019 F5 announcements for DevOps, NetOps, and SecOps


Thursday, September 12, 2019 by

At NGINX Conf, F5 Networks announced several new solutions designed to help DevOps, NetOps, and SecOps teams better collaborate in delivering modern applications. “Companies are at a digital tipping point,” said Gus Robertson, SVP and GM of NGINX at F5. “They must modernize their apps and infrastructure in order to offer experiences as compelling as...


Theatro-joins-with-Cisco-and-Honeywell

Theatro joins with Cisco and Honeywell


Friday, August 30, 2019 by

Theatro announced that they have joined forces with Cisco and Honeywell to transform the future of retail, hospitality, manufacturing and other markets with large deskless workforces. The investments by these two market leaders will anchor the expansion of its platform interoperability and its market footprint. Theatro’s voice-driven Intelligent Assistant platf...


Temenos-acquires-Kony-and-strengthens-its-leadership-team

Temenos acquires Kony and strengthens its leadership team


Friday, August 30, 2019 by

Temenos, the Switzerland-based banking software company, has agreed to acquire Kony, Inc., the digital banking SaaS company, for $559 million and an earn-out of $21 million, subject to regulatory approvals.     The acquisition enhances Temenos’ scale and capabilities in the US, adds significant digital expertise, and accelerates Temenos Infinity, the b...


Airship-has-acquired-Apptimize

Airship has acquired Apptimize


Tuesday, August 27, 2019 by

Airship announced that it has acquired Apptimize. This move provides marketers and developers with a single solution to optimize the entire user experience across messaging channels and digital properties. Airship enables businesses to send messages at the time and place that customers will be most responsive —  whether on SMS, push notification, email, mo...


Conversational-AI-is-transforming-customer-experiences

Conversational AI is transforming customer experiences


Tuesday, August 27, 2019 by

New disruptive technologies such as Conversational Artificial Intelligence (AI) are transforming how businesses deliver enhanced, personalized consumer experiences. To enable developers to build more engaging web and mobile applications, Kony, Inc., the cloud-based digital application and low-code platform solutions company, today announced the launch of its C...


Automation-Anywhere-acquires-Klevops

Automation Anywhere acquires Klevops


Monday, August 5, 2019 by

Automation Anywhere announced that it has acquired Klevops, a privately-held company based in Paris. With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can easily orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience. T...


Warnings-for-aircraft-cybersecurity

Warnings for aircraft cybersecurity


Thursday, August 1, 2019 by

The Department of Homeland Security issued a security alert for small planes, warning that modern flight systems are vulnerable to hacking if someone manages to gain physical access to the aircraft. Engine readings, compass data, altitude and other readings “could all be manipulated to provide false measurements to the pilot,” according to the DHS alert.&nbs...


Mobile-web-capture-SDK-announced-by-ABBYY

Mobile web capture SDK announced by ABBYY


Monday, June 24, 2019 by

ABBYY launched ABBYY Mobile Web Capture, a new SDK enabling developers to add real-time image and data capture to their mobile web-based onboarding scenarios. Suitable for iOS and Android, the SDK will help companies to dramatically accelerate onboarding processes, decrease client dropout rates caused by manual data entry, and create a better customer experience. Tod...


Embracing-feature-experimentation-one-step-at-a-time

Embracing feature experimentation one step at a time


Thursday, June 6, 2019 by

For many organizations, when it comes to product development and evolution, experimentation can be a loaded word. It can carry connotations of both guesswork, ‘gut-feel,’ and ad-hoc exploration as well as formal, math-heavy, dense work depending on your experience. But in a world of continuous delivery, where incremental updates to products are constant and ...


3D-and-AR-in-ecommerce-from-Overstock.com-launches

3D and AR in ecommerce from Overstock.com launches


Tuesday, May 28, 2019 by

Overstock.com, Inc. recently launched an omnichannel 3D and augmented reality (AR) experience in e-commerce, expanding its 3D models from its award-winning mobile apps to mobile web, reaching 100 percent of the retailer’s mobile users. This AR functionality will also be available on Overstock’s desktop site as early as this week. Building on Overstock&rsq...


RAD-definition-is-changing

RAD definition is changing


Tuesday, February 12, 2019 by

RAD platforms started out as tools for citizen developers without substantial technical knowledge of coding, who could use intuitive “out of the box” features to create applications suited for simple departmental and experimental needs. While these early RAD platforms (not this "rad") brought basic coding capabilities to the masses, the application...


ZF-Group-automotive-manufacturing-to-use-Vizru

ZF Group automotive manufacturing to use Vizru's nocode platform


Tuesday, January 22, 2019 by

Vizru says that ZF Group has signed a multi-year contract to enable a digital transformation across ZF’s global enterprise. ZF will use Vizru’s no-code Autonomous Application Development and Digital Decisioning Platform to implement a series of artificial intelligence (AI) driven systems for next-gen process automation. ZF selected Vizru for this ambitious m...


Commercial-vs-open-source-for-app-monitoring

Commercial vs open source for app monitoring


Wednesday, January 2, 2019 by

In 2019 you might already be asking yourself, "Should we go with open source or commercial monitoring for our growing cloud application?” This question is as old as open source software itself, but with the rapid growth of cloud-native applications (software that utilizes services and infrastructure provided by cloud providers like Amazon EC2, Azure, IBM...


AIOps-and-why-IT-should-care

AIOps and why IT should care


Thursday, November 29, 2018 by

For years, industry leaders have rightfully evangelized the massive benefits of digital transformation. Abandoning outdated legacy systems and processes in favor of cloud-enabled ones helps produce greater insights, lowers operating costs, and streamlines operations for faster time-to-market of new products or services and a better overall customer experience. Already, ...


Speeding-up-SaaS-deployments-with-Platform.sh

Speeding up SaaS deployments with Platform.sh


Friday, November 23, 2018 by

Organizations spend an inordinate amount of time and resources developing and maintaining infrastructure, which distracts from what should be their core focus: providing customers with valuable and engaging applications and digital experiences. Platform.sh allows companies to direct their attention towards accomplishing this primary goal by relieving them of the burden ...


Consumers-and-brands-have-trust-issues-says-report-from-Voxpro

Consumers and brands have trust issues says report from Voxpro


Monday, November 19, 2018 by

Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.   Despite the promise of automation and Artificial Intelligence (AI) te...


Digital-Automation-Intelligence-Suite-from-Eggplant-gets-updated

Digital Automation Intelligence Suite from Eggplant gets updated


Wednesday, November 7, 2018 by

Eggplant has announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. They say these new capabilities further extend the level of intelligent automation and insight into the customer experience by assisting with the modeling and automation of complex systems, diagnosing problems identified in test and automating usability testing. ...


OutSystems-low-code-platform-forms-partnership-with-Persistent

OutSystems low code platform forms partnership with Persistent


Wednesday, October 24, 2018 by

OutSystems has recognized Persistent Systems as a Global Partner, its highest partnership level. Persistent and OutSystems have strengthened their strategic alliance to make it easier for customers to launch products and service lines, transform customer experience, and automate business processes. With this strategic partnership, organizations can better harness the be...


Sell-any-digital-service-using-AppDirect

Sell any digital service using AppDirect's new platform


Thursday, October 18, 2018 by

AppDirect has announced major platform additions that aim to empower businesses to sell, monetize, and manage digital services - alongside physical goods - across any channel they say.  It is a significant challenge for businesses to manage and customize how they sell, as older systems struggle to scale with the growing number of new product types and the multit...


CA

CA's AIOps platform launches


Wednesday, October 17, 2018 by

CA Technologies marked a major milestone in the company’s autonomous strategy with the availability of CA Digital Experience Insights now combined with the power of CA Operational Intelligence and CA Automic Service Orchestration. The AIOps-driven platform is designed to enable IT teams to automate and eliminate key tasks and make self-healing applications a reali...