Intelligent support platform from TheLoops receives funding
Wednesday, June 23, 2021 by Freeman Lightner
TheLoops, an intelligent support operations platform, announced it has closed $8.5 million in a seed funding round led by Dell Technologies Capital, with participation from Tidal Ventures and Westwave Capital. The company will use the funds to scale its research and development and go-to-market operations to accelerate the adoption of its Intelligent support operations ...
AI features coming in Talla Intelligent Knowledge Base version 2
Friday, August 24, 2018 by Christian Hargrave
Talla launched version 2.0 of the Talla Intelligent Knowledge Base. This new platform update harnesses techniques in natural language processing and AI-powered automation to achieve significant benefits for revenue generating teams within companies.
Rob May, Founder and CEO Talla said: “Businesses today are driven by information, but the way that information is...
Flex contact platform announced by Twilio
Monday, March 19, 2018 by Christian Hargrave
Twilio announced Flex, a contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the un...
1 year after Atlassian acquisition Trello unveils new platform
Friday, January 26, 2018 by Christian Hargrave
Atlassian has unveiled a redesigned directory for Trello integrations (or as Trello calls them “Power-Ups”) for users to discover the 80+ partner apps available on the Trello platform. The revamped Power-Up Directory is the latest in a series of updates to the Trello ecosystem one year after its $425M acquisition by Atlassian.After officially launching the Power-Up...
Feedback by BugReplay announced for Google Chrome
Wednesday, August 23, 2017 by Richard Harris
BugReplay has announced the availability of “Feedback by BugReplay,” a bug reporting tool that helps users quickly and accurately submit detailed bug reports about website problems to customer support teams. Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other ...
Zendesk and Google Fabric partner
Thursday, April 20, 2017 by Christian Hargrave
Customers today expect help when they hit a customer experience snag, even if that is the middle of their commute or when they’re standing in a coffee line. Gartner forecasts that this year, 35% of all customer support will take place on a mobile device, an increase of 300% over 2014. In response to this customer demand, Zendesk has launched the first customer...
Microsoft Offers Developer Updates for Microsoft Office and Azure Services
Tuesday, April 5, 2016 by Stuart Parkerson
In addition to the announcements we covered here during the Microsoft Build 2016 developer conference, there is now new functionality for developers to leverage Microsoft Office, Xamarin’s capabilities in Visual Studio Community, and new Azure Services.Microsoft Office PlatformAmong the new opportunities for developers to build on the Office platform includes ...
Built.io Adds New Updates to its Flow Enterprise Application Integration Platform
Saturday, February 20, 2016 by Richard Harris
Built.io has introduced new functionality for its Built.io Flow Integration Platform-as-a-Service (iPaaS) which creates workflows and automates business processes for connected sensors, devices, systems and applications across mobile, web and IoT.Built.io now has over 400 integrations to Built.io Flow’s library, enabling drag-and-drop automation for services ranging fro...
Zendesk Releases Mobile SDK for Developers to Enable Better Customer Support in Their Apps
Wednesday, December 31, 2014 by Richard Harris
Zendesk has released a suite of embeddable features that allow companies to build customer support and engagement into mobile and web apps, websites, games, and other online experiences. Zendesk Embeddables is launching with a new mobile SDK and Web widget that allow companies to offer self-service through a help center, ticket submissions and real-time chat with c...
New Analytics, Mobile Crash Reporting and More Announced by New Relic at FutureStack 14
Monday, October 13, 2014 by Richard Harris
New Relic announced a number of new products and upcoming products at its FutureStack 14 conference held last week in San Francisco. Among the announcements was New Relic’s purchase of Ducksboard, a privately held startup based in Barcelona, Spain, that helps customers visualize and monitor data in real time from multiple data sources in a single dashboard. Accordi...
