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Developer news items we found relating to customer service

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AI-skills-training-predictions-from-OReilly-Media

AI skills training predictions from OReilly Media


Friday, March 15, 2024 by

In the year since OpenAI launched GPT-4, there's been no shortage of predictions about its impact on the workforce. An easy reply to all this fear is AI is not going to replace humans, but humans with AI are going to replace humans without AI. While this statement is true, this attitude also blames the victim: if you lose your job, it’s your own faul...


AI-cooling-off-period-projected-by-Helpshift-in-2024

AI cooling off period projected by Helpshift in 2024


Friday, January 5, 2024 by

There was much hype in 2023 about AI, and as a result, all sorts of companies have jumped into the AI space - even if they’re not "AI companies."  We saw some brands that were too hasty and indiscriminate in their approach to AI. They’re tinkering with AI, throwing stuff at the wall to see what sticks. They’re trying to put AI everywhere...


Automated-incident-management-solution-updates-from-PagerDuty

Automated incident management solution updates from PagerDuty


Thursday, November 9, 2023 by

PagerDuty, Inc. recently announced it has signed a definitive agreement to acquire Jeli, Inc. to transform operations with an enterprise-grade, all-in-one incident management solution. Adding Jeli’s capabilities to the PagerDuty Operations Cloud will further strengthen its value as a system of action, going beyond response to drive long-la...


Is-Temu-safe,-legit,-or-dangerous:-Perspective-from-an-app-developer

Is Temu safe, legit, or dangerous: Perspective from an app developer


Wednesday, July 12, 2023 by

Temu is a shopping website, and app chalked full of products from overseas at ridiculously dirt cheap prices. They have almost everything you can imagine too. From laser pointer slingshots to Expresso makers, the entire ecosystem is built around keeping you shopping with a gamified experience, and it gets addicting quickly. Some of the ADM staff have placed orders an...


Digital-concierge-app-powered-by-GPT-redefines-luxury-lifestyles

Digital concierge app powered by GPT redefines luxury lifestyles


Monday, June 26, 2023 by

Perfect.Live announced that they raised $650,000 in a recent investment round. The funding is used to further develop and enhance their innovative GPT-powered concierge service, catering to individuals who seek access to exclusive services, and eliminating the time-consuming manual tasks like phone calls and emails, which are often hindered by the lack of available...


Financial-and-operational-planning-have-a-love-hate-relationship

Financial and operational planning have a love hate relationship


Thursday, May 11, 2023 by

For many business organizations, internal departments working independently of one another is the norm. This norm creates siloed day-to-day functions and rigid disconnects in processes. This is especially true when it comes to sales and operations planning (S&OP). Low-maturity organizations allow budgets to dictate operational planning, and medium-maturity organizat...


Keeping-startups-agile-and-pivoting-with-MVPs

Keeping startups agile and pivoting with MVPs


Wednesday, August 24, 2022 by

With low budgets and little time, startups need to react with speed and agility to launch products. Our product sat (and still sits) in the global online e-learning market, sized at approximately 250 billion US dollars in 2020, with the US contributing to 47% growth. The market was fierce and competitive, especially for new startups entering the market. Minimum viabl...


Search-3-NFT-search-engine-lands

Search 3 NFT search engine lands


Thursday, June 9, 2022 by

HUMBL, Inc. has announced the launch of Search 3, a new cross-chain search engine designed to help users explore Web 3, a decentralized version of the world wide web, built on blockchain. "The common complaints about Web 3 are that it is hard to find and the consumer tools are too complex. With Search 3, we have provided a simplified front door to Web 3, along w...


AI-strategy-for-business-leaders-from-NAVER

AI strategy for business leaders from NAVER


Wednesday, March 23, 2022 by

NAVER CLOVA, NAVER’s artificial intelligence (AI) division, announced that it is presenting at NVIDIA GTC, which runs from March 21-24, 2022. Hosted by NVIDIA, this annual global AI developer conference will include more than 900 sessions delivered by 1,400 presenters, including industry leaders in AI, high-performance computing, and computer graphics. Under th...


Automated-testing-in-2022

Automated testing in 2022


Friday, January 14, 2022 by

Ajay Dawar, Alok Kulkarni, James Isaacs, and Linda Chen from Cyara discuss their 2022 predictions about real-time quality assurance, adopting automated testing, balancing employee experience and innovation, how to deliver innovative customer experiences, why AI won't displace humans for customer support, how enterprises can achieve digital transformation success, an...


Bitcoin-Latinum-announces-partnership-with-Vast-Bank

Bitcoin Latinum announces partnership with Vast Bank


Thursday, November 18, 2021 by

Bitcoin Latinum, the secure, next-generation, insured, asset-backed cryptocurrency has announced the commencement of a strategic partnership with Vast Bank, a trusted family-owned financial institution serving customers since 1982. The partnership will focus on opportunities for collaboration, deal flow, and integration among Vast Bank, Bitcoin Latinum, and Mo...


Zero-trust-framework-no-longer-optional-2021-predictions

Zero trust framework no longer optional 2021 predictions


Tuesday, January 12, 2021 by

There’s no doubt that COVID-19 and the shift to remote work have accelerated Zero Trust adoption in the enterprise. In 2021 and the following years, implementing a Zero Trust approach will become essential to protecting every enterprise, regardless of industry. This is due to the increasing volume of cyberthreats that organizations and individuals face on a regula...


Sendbird-opens-self-service-portal-for-Sendbird-calls-APIs

Sendbird opens self-service portal for Sendbird calls APIs


Tuesday, September 29, 2020 by

Sendbird has opened a self-service portal for Sendbird Calls APIs. The new option makes it fast and easy for organizations to bring the power of voice and video to their apps. The company has also added several new features to the APIs, including call event webhooks and on-device recording. Additionally, Sendbird’s voice and video technology has been integrated in...


Flight-to-the-Future-adds-1-million-drone-based-jobs

Flight to the Future adds 1 million drone-based jobs


Tuesday, August 18, 2020 by

Earlier this summer, Aquiline Drones (AD) launched a new employment initiative called Flight to the Future (F2F) to help pilots and the general public re-boot their careers by becoming certified commercial drone operators. This is to fulfill the increasing demand for commercial drone services nationwide.  Now, the organization has announced a massive corporate offi...


-The-true-potential-of-blockchain-as-seen-from-Ethan-Beard

The true potential of blockchain as seen from Ethan Beard


Wednesday, May 13, 2020 by

Ripple offers the most advanced blockchain technology for global payments that reaches a trusted, growing network of 300+ financial institutions across 40+ countries and 
six continents. Ripple’s open-source developer platform for money, Xpring, allows both crypto and non-crypto developers to integrate payments into any mobile application—with a wallet, new ...


Immediate-availability-of-SkySQL-from-MariaDB

Immediate availability of SkySQL from MariaDB


Thursday, April 2, 2020 by

MariaDB Corporation announced the immediate availability of MariaDB SkySQL, a database-as-a-service (DBaaS), to unlock the full power of MariaDB Platform for transactions, analytics or both, and optimized with a cloud-native architecture. SkySQL delivers the “MariaDB in the cloud” experience customers have been waiting for - fully-featured, fully c...


Self-learning-technology-for-conversational-AI-from-Boost-ai

Self-learning technology for conversational AI from Boost ai


Thursday, March 26, 2020 by

Boost.ai has released a self-learning technology for conversational AI. Developed and offered exclusively by boost.ai, self-learning AI overcomes the ‘cold start’ challenges of building and managing virtual agents with an automated system that intelligently analyzes and recommends both new conversational dialogs, as well as suggestions to improve existi...


Passage-AI-partners-with-Talkdesk-to-create-AI-chatbots

Passage AI partners with Talkdesk to create AI chatbots


Friday, November 22, 2019 by

Passage AI announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an...


SIIA-CODiE-Awards-2020-nominations-are-now-open

SIIA CODiE Awards 2020 nominations are now open


Thursday, November 7, 2019 by

SIIA announced the nomination period for the 35th annual SIIA CODiE Awards. Applications, products and services and other related technologies for use by publishers, information service providers and consumers across the business technology industry are invited to apply between November 4 and January 17. New categories in 2020 Each year SIIA stakeholders, inc...


Global-study-on-disconnected-consumer-experiences

Global study on disconnected consumer experiences


Wednesday, October 16, 2019 by

MuleSoft has released a new global study that reveals four out of five consumers continue to receive disconnected experiences from organizations. As a result of this continued frustration, consumers are more willing than ever to seek out new service providers that can deliver connected, personalized experiences. Based on the findings from the Customer Experience and the...


ABBYY-enhances-machine-learning-technology

ABBYY enhances machine learning technology


Monday, October 14, 2019 by

ABBYY announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. The modern intelligent document processing (IDP) platform delivers a unified platform whether deployed on premise, in the cloud or called by developers using SDK or RESTful APIs. FlexiCapture meets the needs of orga...


IVR-technology-is-losing-money-from-customers-because-people-hate-them

IVR technology is losing money from customers because people hate them


Friday, September 27, 2019 by

Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.  The 2019 Vonage IVR sur...


NVIDIA

NVIDIA's AI platform sets new record


Thursday, August 15, 2019 by

NVIDIA has breakthroughs in language understanding that allow businesses to engage more naturally with customers using real-time conversational AI. NVIDIA's AI platform is the first to train one of the most advanced AI language models BERT, in less than an hour and complete AI inference in just over 2 milliseconds. This groundbreaking level of performance ma...


Automation-Anywhere-acquires-Klevops

Automation Anywhere acquires Klevops


Monday, August 5, 2019 by

Automation Anywhere announced that it has acquired Klevops, a privately-held company based in Paris. With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can easily orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience. T...


Low-Code-gets-AI-and-ML-from-OutSystems

Low Code gets AI and ML from OutSystems


Monday, July 1, 2019 by

OutSystems announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organizations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Gartner predicts, “By 2020, customers will manage 85% o...


Get-hired-through-Job.com-and-receive-a-reward-bonus-from-NeoCurrency

Get hired through Job.com and receive a reward bonus from NeoCurrency


Thursday, June 27, 2019 by

AI-powered recruitment platform, Job.com, announced a new partnership with digital rewards provider NeoCurrency and Visa. In this initiative, new hires, who apply for and receive a new position through Job.com, will be sent a Job.com Visa Prepaid Reward Card*. These cards, generated and delivered by NeoCurrency, will empower each new hire with a 5% reward after 90 da...


Personalize-your-marketing-for-better-results-says-Adobe

Personalize your marketing for better results says Adobe


Monday, February 25, 2019 by

According to Adobe’s 2019 Consumer Content Survey, 83 percent of consumers say they’ve received content from brands that aren’t personalized, with more than one-third of consumers saying this happens constantly or frequently. For brands, this is a huge opportunity missed. Especially considering approximately half of those consumers say they’re mo...


Nocall-registry-won

Nocall registry won't stop robocalls from finding you


Wednesday, January 9, 2019 by

Progress in the fight to block robocalls has been slow or non-existent, a new survey finds.  Approximately half of consumers who signed up for the National Do Not Call Registry (49%) say they receive the same number of robocalls, and 19% say they receive more robocalls since signing up. The findings come from a recent survey by Clutch, the leading B2B research, ...


Consumers-and-brands-have-trust-issues-says-report-from-Voxpro

Consumers and brands have trust issues says report from Voxpro


Monday, November 19, 2018 by

Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.   Despite the promise of automation and Artificial Intelligence (AI) te...


Holiday-marketing-strategies-2018-from-Helpshift

Holiday marketing strategies 2018 from Helpshift


Tuesday, November 6, 2018 by

New proprietary internal data has been released from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions answered efficiently.   Helpshift’s inaugural Holiday Performance Index includes data from the company’s retail and e-commerce customers for...


Blockchain-IoT-can-work-to-your-advantage

Blockchain IoT can work to your advantage


Friday, October 5, 2018 by

Why do the words Blockchain and IoT still sound terrifying to some businesses? Maybe it's because Blockchain terminology was made mainstream by Bitcoin, or perhaps it's that IoT sounds immediate security alarms. According to IBM, using Blockchain in asset management, customs declarations, supply chain networks, commercial property leasing, and countless more ...


The-iPhone-XS-phones-and-low-code-programming-complexity

The iPhone XS phones and low code programming complexity


Monday, October 1, 2018 by

The new iPhone XS devices are the most complex and sophisticated phones Apple has ever produced. Just concerning sheer technology inside - know that the A12 Bionic processor inside is the first commercially available 7-nanometer chip for consumers,  and that it contains 6.9 billion transistors. It has an eight-core CPU that's capable of crunching five tril...


Nexmo-Customer-Communication-API-Connector-gets-a-boost-from-WhatsApp

Nexmo Customer Communication API Connector gets a boost from WhatsApp


Friday, September 28, 2018 by

Vonage announced that its Nexmo Communication API Connector, available on MuleSoft's Anypoint Platform, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Simple integration of Nexmo APIs into WhatsApp Business solution workflows el...


Golden-rules-for-an-agile-reporting-structure

Golden rules for an agile reporting structure


Thursday, September 13, 2018 by

For the majority of organizations adopting Scrum, they are moving from a traditional team-based model to a Scrum-based approach. Traditional team models vary for every organization, but normally have the following elements: A project manager responsible for ensuring the project delivers   A line manager who individuals in the team report to. That person d...


iOS-12-subscription-based-app-tips-for-success

iOS 12 subscription based app tips for success


Wednesday, August 29, 2018 by

Last year, Apple held a secret meeting with a select group of iOS app developers in New York to talk about changing the current app delivery model from one-time purchases to subscription-based. From Apple’s view, these one-time purchases typically are inexpensive ($1-2), yet grant end-users unlimited access to the app and support, which can prove to be costly from...