customer service

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Developer news items we found relating to customer service

35 results
Low-Code-gets-AI-and-ML-from-OutSystems

Low Code gets AI and ML from OutSystems


Monday, July 1, 2019 by

OutSystems announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organizations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more. Gartner predicts, “By 2020, customers will manage 85% o...


Get-hired-through-Job.com-and-receive-a-reward-bonus-from-NeoCurrency

Get hired through Job.com and receive a reward bonus from NeoCurrency


Thursday, June 27, 2019 by

AI-powered recruitment platform, Job.com, announced a new partnership with digital rewards provider NeoCurrency and Visa. In this initiative, new hires, who apply for and receive a new position through Job.com, will be sent a Job.com Visa Prepaid Reward Card*. These cards, generated and delivered by NeoCurrency, will empower each new hire with a 5% reward after 90 da...


Personalize-your-marketing-for-better-results-says-Adobe

Personalize your marketing for better results says Adobe


Monday, February 25, 2019 by

According to Adobe’s 2019 Consumer Content Survey, 83 percent of consumers say they’ve received content from brands that aren’t personalized, with more than one-third of consumers saying this happens constantly or frequently. For brands, this is a huge opportunity missed. Especially considering approximately half of those consumers say they’re mo...


No-call-registry-won

No-call registry won't stop robo-calls from finding you


Wednesday, January 9, 2019 by

Progress in the fight to block robocalls has been slow or non-existent, a new survey finds.  Approximately half of consumers who signed up for the National Do Not Call Registry (49%) say they receive the same number of robocalls, and 19% say they receive more robocalls since signing up. The findings come from a recent survey by Clutch, the leading B2B research, ...


Consumers-and-brands-have-trust-issues-says-report-from-Voxpro

Consumers and brands have trust issues says report from Voxpro


Monday, November 19, 2018 by

Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.   Despite the promise of automation and Artificial Intelligence (AI) te...


Holiday-marketing-strategies-2018-from-Helpshift

Holiday marketing strategies 2018 from Helpshift


Tuesday, November 6, 2018 by

New proprietary internal data has been released from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions answered efficiently.   Helpshift’s inaugural Holiday Performance Index includes data from the company’s retail and e-commerce customers for...


Blockchain-IoT-can-work-to-your-advantage

Blockchain IoT can work to your advantage


Friday, October 5, 2018 by

Why do the words Blockchain and IoT still sound terrifying to some businesses? Maybe it's because Blockchain terminology was made mainstream by Bitcoin, or perhaps it's that IoT sounds immediate security alarms. According to IBM, using Blockchain in asset management, customs declarations, supply chain networks, commercial property leasing, and countless more ...


The-iPhone-XS-phones-and-low-code-programming-complexity

The iPhone XS phones and low code programming complexity


Monday, October 1, 2018 by

The new iPhone XS devices are the most complex and sophisticated phones Apple has ever produced. Just concerning sheer technology inside - know that the A12 Bionic processor inside is the first commercially available 7-nanometer chip for consumers,  and that it contains 6.9 billion transistors. It has an eight-core CPU that's capable of crunching five tril...


Nexmo-Customer-Communication-API-Connector-gets-a-boost-from-WhatsApp

Nexmo Customer Communication API Connector gets a boost from WhatsApp


Friday, September 28, 2018 by

Vonage announced that its Nexmo Communication API Connector, available on MuleSoft's Anypoint Platform, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Simple integration of Nexmo APIs into WhatsApp Business solution workflows el...


Golden-rules-for-an-agile-reporting-structure

Golden rules for an agile reporting structure


Thursday, September 13, 2018 by

For the majority of organizations adopting Scrum, they are moving from a traditional team-based model to a Scrum-based approach. Traditional team models vary for every organization, but normally have the following elements: A project manager responsible for ensuring the project delivers   A line manager who individuals in the team report to. That person d...


iOS-12-subscription-based-app-tips-for-success

iOS 12 subscription based app tips for success


Wednesday, August 29, 2018 by

Last year, Apple held a secret meeting with a select group of iOS app developers in New York to talk about changing the current app delivery model from one-time purchases to subscription-based. From Apple’s view, these one-time purchases typically are inexpensive ($1-2), yet grant end-users unlimited access to the app and support, which can prove to be costly from...


The-Twilio-API-for-WhatsApp-is-now-available

The Twilio API for WhatsApp is now available


Tuesday, August 7, 2018 by

Twilio has announced the Twilio API for WhatsApp that lets Twilio customers message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it a fast and reliable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. With one API, develope...


AR-on-the-web-too!

AR on the web too!


Wednesday, July 25, 2018 by

Augmented Reality belongs online. To date, AR has primarily been confined to the app store, but there’s a growing group of visionary developers and companies that have figured out that by “AR-ifying” their products for the web, they win in a larger number of more satisfied and enthusiastic users and customers. At the moment, we’re seeing an ex...


Glance-announces-mobile-app-sharing-for-omnichannel-visual-engagement

Glance announces mobile app sharing for omnichannel visual engagement


Tuesday, May 29, 2018 by

Glance has announced the general availability of Glance Mobile App Sharing, rounding out the industry’s only true omnichannel visual engagement platform. The announcement was made at the Gartner Customer Experience & Technologies Summit in London. “For the past two years, TurboTax has used Glance’s cobrowse, screen share and agent video to help power TurboTax o...


What-some-experts-are-saying-about-GDPR

What some experts are saying about GDPR


Friday, May 18, 2018 by

The GDPR bill is causing an uproar in the industry as the compliance date comes ever nearer. Yet few can say they actually know much about the bill that will come into place on May 25th.GDPR, or the General Data Protection Regulation, is an expansion upon the EU’s previous Data Protection Act of 1998, extending the boundary of its territorial mandate from whatever juris...


Strategic-technology-alliance-announced-between-Appian-and-Genesys

Strategic technology alliance announced between Appian and Genesys


Wednesday, May 2, 2018 by

Appian has announced a strategic technology alliance with Genesys. The partnership will benefit organizations seeking customer engagement solutions that integrate the case management, intelligent automation, and low-code application development capabilities of Appian with the Genesys Customer Experience Platform.  “Over the last several years, Serco has used Appian...


KPMG-expands-alliance-with-Appian

KPMG expands alliance with Appian


Wednesday, May 2, 2018 by

Appian and KPMG LLP announced an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence (AI) by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation (IA) capabilities of Appian’s low-code platform. KPMG and Appian will expan...


Appian-announces-the-intelligent-contact-center-platform

Appian announces the intelligent contact center platform


Monday, April 30, 2018 by

Appian has announced a new product for rapidly building contact center solutions. Appian Intelligent Contact Center Platform is a new cloud platform tailored to the unique needs of contact center teams. The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation so...


DeveloperWeek-2018-roundup

DeveloperWeek 2018 roundup


Thursday, March 22, 2018 by

DeveloperWeek 2018, held recently in the SF Bay Area, is part of the largest series of completely developer-focused events in the world, with conferences also held in New York and Austin. It is a testament to the fact that “software rules the world” that around 8000 developers turned up for various parts of DeveloperWeek, which included a large two-day Hackathon, a fren...


Hard-truths-about-wireless-carriers-from-J.D.-Power

Hard truths about wireless carriers from J.D. Power


Wednesday, March 14, 2018 by

Wireless devices have become like an appendage for most people. Getting the right service plan at a good price with the right device is essential. Wireless carriers are engaged in a fierce battle for the money and loyalty of consumers. Network quality is most important, but it’s not the only part of the equation that matters. Carriers that get all stages of the process ...


Postman-6.0-aims-to-help-API-development-collaboration

Postman 6.0 aims to help API development collaboration


Friday, February 23, 2018 by

Postman has announced the release of Postman 6.0, which includes the introduction of Workspaces, an entirely new construct to enhance collaboration on connected software. Workspaces is a completely new development resource that improves organization and collaboration within the Postman API dev environment. Developers can better organize their API work - and speed up and...


Business-messaging-engagement-platform-released-by-3Cinteractive

Business messaging engagement platform released by 3Cinteractive


Monday, February 12, 2018 by

3Cinteractive (3C) has announced their A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver A2P messaging created by RCS capabilities.3C’s platform enables users to build comprehensive RCS workflows that leverage new feature-rich function...


Continuous-delivery-and-integration-platform-acquired-by-Cloudbees

Continuous delivery and integration platform acquired by Cloudbees


Tuesday, February 6, 2018 by

CloudBees, Inc. has announced the acquisition of Codeship. The deal helps strengthen CloudBees’ market position as a vendor of continuous integration (CI) and continuous delivery (CD), adding a fully automated platform for individual developers and project teams to test, integrate and deploy code.The acquisition gives CloudBees a broader portfolio of CI/CD solutions for...


Red-Hat-survey-identifies-where-tech-investment-is-happening-most

Red Hat survey identifies where tech investment is happening most


Friday, January 19, 2018 by

A new survey from Red Hat is out, aimed to better understand how technologies are being applied and the impact they are having in the enterprise. Red Hat commissioned research firm Vanson Bourne to survey 300 IT decision makers from organizations in the U.S., Europe and Asia that employ a significant field workforce. The survey examined investment trends, current a...


Making-a-mobile-game-that-sticks-this-season

Making a mobile game that sticks this season


Wednesday, December 27, 2017 by

‘Tis the season to be gaming. With dozens of new titles expected to hit the shelves, app stores and console and PC marketplaces this holiday season, it’s critical that developers level up their strategies for a successful game launch to earn a hefty slice of this year’s holiday gaming sales pie.After building a terrific game, a successful holiday launch hinges on provid...


Oracle-weighs-in-on-chatbots-for-enterprise-developers

Oracle weighs in on chatbots for enterprise developers


Tuesday, December 5, 2017 by

From self-service to instant payments, the chatbot industry has seen great things from the latest advents in the field of AI. That's why we sat down with Oracle to learn more about how with all these new changes in the messaging industry enterprise can see the value that can be attained by adoption.We recently had a conversation with Suhas Uliyar, Vice President, A...


The-Curbside-ARRIVE-SDK-for-developers

The Curbside ARRIVE SDK for developers


Thursday, November 16, 2017 by

Curbside, a Silicon Valley startup that connects stores and restaurants with mobile customers, recently announced a public SDK for ARRIVE, Curbside’s predictive arrival technology, which accurately determines when someone is approaching a physical store - all without draining the customer’s smartphone battery.This tool is available to developers to incorporate into any ...


Zebra-to-introduce-first-SMB-Mobile-Device

Zebra to introduce first SMB Mobile Device


Tuesday, October 31, 2017 by

Zebra Technologies Corporation has introduced the TC20, a rugged, value-driven mobile computer designed to meet the specific needs of small-and-medium-sized businesses (SMBs). The TC20 is a light, durable and long-lasting mobile device developed for indoor use for SMBs in sectors such as retail and hospitality. With the TC20, SMBs can now enjoy business-ready functions ...


The-impact-of-AI-on-the-nearshoring-market

The impact of AI on the nearshoring market


Tuesday, September 19, 2017 by

Artificial Intelligence solutions, such as machine learning and deep learning algorithms, and chatbots, are fast becoming a business necessity for organizations everywhere, helping them make data-driven predictions to improve business outcomes, enhance customer service and to improve business workflow. But as a nascent and complex technology, it's difficult for companie...


Providing-in-app-customer-support-help-from-Helpshift

Providing in-app customer support help from Helpshift


Thursday, September 7, 2017 by

In today's hyper-competitive market, a developer must be sure to remove all potential friction points, which can irritate customers, or risk app extinction. Even the best of apps have seen this negative trend over a long period of time due directly to subjects like, customer support, scalability, and poor retention efforts.We had a chat with Abinash Tripathy, co-founder...


The-HBO-hack-reveals-how-vulnerable-data-is-to-black-hats

The HBO hack reveals how vulnerable data is to black hats


Thursday, August 31, 2017 by

The HBO hack is the latest in a string of high-profile hacks over the last two years (Dropbox, Yahoo!, UK Ministry of Health) where a handful of vulnerable servers were compromised and used to take down and steal information. Studies have shown the next year represent a turning point in the digitization of enterprise content. A recent Forrester study commissioned by Alf...


AI-will-create-more-jobs-than-it-takes

AI will create more jobs than it takes


Monday, August 28, 2017 by

It is safe to say AI-powered terminators will not be taking over the world anytime soon. But the idea of AI automating jobs and taking them away from Americans has been the talk of the town. AI, known as artificial intelligence, has had increased use amongst large companies with its intelligent technology ranging though many industries. Instead of consumers focusing on ...


A-discussion-with-Oracle-on-chatbots

A discussion with Oracle on chatbots


Wednesday, August 2, 2017 by

With recent advancements in machine learning and the convergence of compute power and big data bringing artificial intelligence into the mainstream, intelligent bots will transform every facet of every industry and dramatically improve the customer experience. We recently had a discussion with Mr. Suhas Uliyar from Oracle to chat about how Oracle is using this transform...


PagerDuty-expands-into-APAC-regions-along-with-new-Australia-IT-report

PagerDuty expands into APAC regions along with new Australia IT report


Tuesday, August 1, 2017 by

PagerDuty, a provider of digital operations management, has announced the launch of its local team in Sydney, Australia. The global expansion will help the company further grow its presence in the Asia-Pacific region and address the increasing need for digital operations management software. The company also announced the appointment of David Wall, former head of APAC s...


Bottr.me-aims-to-simplify-the-way-we-work-with-personal-AI-bots

Bottr.me aims to simplify the way we work with personal AI bots


Thursday, July 13, 2017 by

Bottr.me, a chat bot creation tool, has received backing from 500 Startups, Purvi Capital, Google MD Rajan Anandan and Abhishek Gupta from TLabs.  Launched in private beta earlier this year as a way to create one’s very own smart AI based virtual avatar, this startup wants to fundamentally change the way we create and consume information and services online. B...