Passage AI partners with Talkdesk to create AI chatbots
Friday, November 22, 2019 by Richard Harris
Passage AI announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an...
SIIA CODiE Awards 2020 nominations are now open
Thursday, November 7, 2019 by Richard Harris
SIIA announced the nomination period for the 35th annual SIIA CODiE Awards. Applications, products and services and other related technologies for use by publishers, information service providers and consumers across the business technology industry are invited to apply between November 4 and January 17.
New categories in 2020
Each year SIIA stakeholders, inc...
ABBYY enhances machine learning technology
Monday, October 14, 2019 by Richard Harris
ABBYY announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. The modern intelligent document processing (IDP) platform delivers a unified platform whether deployed on premise, in the cloud or called by developers using SDK or RESTful APIs.
FlexiCapture meets the needs of orga...
IVR technology is losing money from customers because people hate them
Friday, September 27, 2019 by Freeman Lightner
Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.
The 2019 Vonage IVR sur...
NVIDIA's AI platform sets new record
Thursday, August 15, 2019 by Richard Harris
NVIDIA has breakthroughs in language understanding that allow businesses to engage more naturally with customers using real-time conversational AI.
NVIDIA's AI platform is the first to train one of the most advanced AI language models BERT, in less than an hour and complete AI inference in just over 2 milliseconds. This groundbreaking level of performance ma...
Automation Anywhere acquires Klevops
Monday, August 5, 2019 by Richard Harris
Automation Anywhere announced that it has acquired Klevops, a privately-held company based in Paris. With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can easily orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience. T...
Low Code gets AI and ML from OutSystems
Monday, July 1, 2019 by Richard Harris
OutSystems announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organizations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more.
Gartner predicts, “By 2020, customers will manage 85% o...
Get hired through Job.com and receive a reward bonus from NeoCurrency
Thursday, June 27, 2019 by Brittany Harris
AI-powered recruitment platform, Job.com, announced a new partnership with digital rewards provider NeoCurrency and Visa.
In this initiative, new hires, who apply for and receive a new position through Job.com, will be sent a Job.com Visa Prepaid Reward Card*. These cards, generated and delivered by NeoCurrency, will empower each new hire with a 5% reward after 90 da...
Personalize your marketing for better results says Adobe
Monday, February 25, 2019 by Richard Harris
According to Adobe’s 2019 Consumer Content Survey, 83 percent of consumers say they’ve received content from brands that aren’t personalized, with more than one-third of consumers saying this happens constantly or frequently. For brands, this is a huge opportunity missed. Especially considering approximately half of those consumers say they’re mo...
Nocall registry won't stop robocalls from finding you
Wednesday, January 9, 2019 by Richard Harris
Progress in the fight to block robocalls has been slow or non-existent, a new survey finds.
Approximately half of consumers who signed up for the National Do Not Call Registry (49%) say they receive the same number of robocalls, and 19% say they receive more robocalls since signing up. The findings come from a recent survey by Clutch, the leading B2B research, ...
Consumers and brands have trust issues says report from Voxpro
Monday, November 19, 2018 by Richard Harris
Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.
Despite the promise of automation and Artificial Intelligence (AI) te...
Holiday marketing strategies 2018 from Helpshift
Tuesday, November 6, 2018 by Richard Harris
New proprietary internal data has been released from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions answered efficiently.
Helpshift’s inaugural Holiday Performance Index includes data from the company’s retail and e-commerce customers for...
Blockchain IoT can work to your advantage
Friday, October 5, 2018 by Richard Harris
Why do the words Blockchain and IoT still sound terrifying to some businesses? Maybe it's because Blockchain terminology was made mainstream by Bitcoin, or perhaps it's that IoT sounds immediate security alarms.
According to IBM, using Blockchain in asset management, customs declarations, supply chain networks, commercial property leasing, and countless more ...
The iPhone XS phones and low code programming complexity
Monday, October 1, 2018 by Richard Harris
The new iPhone XS devices are the most complex and sophisticated phones Apple has ever produced. Just concerning sheer technology inside - know that the A12 Bionic processor inside is the first commercially available 7-nanometer chip for consumers, and that it contains 6.9 billion transistors. It has an eight-core CPU that's capable of crunching five tril...
Nexmo Customer Communication API Connector gets a boost from WhatsApp
Friday, September 28, 2018 by Christian Hargrave
Vonage announced that its Nexmo Communication API Connector, available on MuleSoft's Anypoint Platform, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement.
Simple integration of Nexmo APIs into WhatsApp Business solution workflows el...
Golden rules for an agile reporting structure
Thursday, September 13, 2018 by Dave West
For the majority of organizations adopting Scrum, they are moving from a traditional team-based model to a Scrum-based approach. Traditional team models vary for every organization, but normally have the following elements:
A project manager responsible for ensuring the project delivers
A line manager who individuals in the team report to. That person d...
iOS 12 subscription based app tips for success
Wednesday, August 29, 2018 by Eran Kinsbruner
Last year, Apple held a secret meeting with a select group of iOS app developers in New York to talk about changing the current app delivery model from one-time purchases to subscription-based. From Apple’s view, these one-time purchases typically are inexpensive ($1-2), yet grant end-users unlimited access to the app and support, which can prove to be costly from...
The Twilio API for WhatsApp is now available
Tuesday, August 7, 2018 by Christian Hargrave
Twilio has announced the Twilio API for WhatsApp that lets Twilio customers message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it a fast and reliable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. With one API, develope...
AR on the web too!
Wednesday, July 25, 2018 by Erik Murphy-Chutorian
Augmented Reality belongs online. To date, AR has primarily been confined to the app store, but there’s a growing group of visionary developers and companies that have figured out that by “AR-ifying” their products for the web, they win in a larger number of more satisfied and enthusiastic users and customers.
At the moment, we’re seeing an ex...
Glance announces mobile app sharing for omnichannel visual engagement
Tuesday, May 29, 2018 by Christian Hargrave
Glance has announced the general availability of Glance Mobile App Sharing, rounding out the industry’s only true omnichannel visual engagement platform. The announcement was made at the Gartner Customer Experience & Technologies Summit in London. “For the past two years, TurboTax has used Glance’s cobrowse, screen share and agent video to help power TurboTax o...
What some experts are saying about GDPR
Friday, May 18, 2018 by Christian Hargrave
The GDPR bill is causing an uproar in the industry as the compliance date comes ever nearer. Yet few can say they actually know much about the bill that will come into place on May 25th.GDPR, or the General Data Protection Regulation, is an expansion upon the EU’s previous Data Protection Act of 1998, extending the boundary of its territorial mandate from whatever juris...
Strategic technology alliance announced between Appian and Genesys
Wednesday, May 2, 2018 by Richard Harris
Appian has announced a strategic technology alliance with Genesys. The partnership will benefit organizations seeking customer engagement solutions that integrate the case management, intelligent automation, and low-code application development capabilities of Appian with the Genesys Customer Experience Platform. “Over the last several years, Serco has used Appian...
KPMG expands alliance with Appian
Wednesday, May 2, 2018 by Christian Hargrave
Appian and KPMG LLP announced an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence (AI) by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation (IA) capabilities of Appian’s low-code platform. KPMG and Appian will expan...
Appian announces the intelligent contact center platform
Monday, April 30, 2018 by Christian Hargrave
Appian has announced a new product for rapidly building contact center solutions. Appian Intelligent Contact Center Platform is a new cloud platform tailored to the unique needs of contact center teams. The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation so...
DeveloperWeek 2018 roundup
Thursday, March 22, 2018 by Badri Rajasekar
DeveloperWeek 2018, held recently in the SF Bay Area, is part of the largest series of completely developer-focused events in the world, with conferences also held in New York and Austin. It is a testament to the fact that “software rules the world” that around 8000 developers turned up for various parts of DeveloperWeek, which included a large two-day Hackathon, a fren...
Hard truths about wireless carriers from J.D. Power
Wednesday, March 14, 2018 by Richard Harris
Wireless devices have become like an appendage for most people. Getting the right service plan at a good price with the right device is essential. Wireless carriers are engaged in a fierce battle for the money and loyalty of consumers. Network quality is most important, but it’s not the only part of the equation that matters. Carriers that get all stages of the process ...
Postman 6.0 aims to help API development collaboration
Friday, February 23, 2018 by Richard Harris
Postman has announced the release of Postman 6.0, which includes the introduction of Workspaces, an entirely new construct to enhance collaboration on connected software. Workspaces is a completely new development resource that improves organization and collaboration within the Postman API dev environment. Developers can better organize their API work - and speed up and...
Business messaging engagement platform released by 3Cinteractive
Monday, February 12, 2018 by Christian Hargrave
3Cinteractive (3C) has announced their A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver A2P messaging created by RCS capabilities.3C’s platform enables users to build comprehensive RCS workflows that leverage new feature-rich function...
Continuous delivery and integration platform acquired by Cloudbees
Tuesday, February 6, 2018 by Richard Harris
CloudBees, Inc. has announced the acquisition of Codeship. The deal helps strengthen CloudBees’ market position as a vendor of continuous integration (CI) and continuous delivery (CD), adding a fully automated platform for individual developers and project teams to test, integrate and deploy code.The acquisition gives CloudBees a broader portfolio of CI/CD solutions for...
Red Hat survey identifies where tech investment is happening most
Friday, January 19, 2018 by Richard Harris
A new survey from Red Hat is out, aimed to better understand how technologies are being applied and the impact they are having in the enterprise. Red Hat commissioned research firm Vanson Bourne to survey 300 IT decision makers from organizations in the U.S., Europe and Asia that employ a significant field workforce. The survey examined investment trends, current a...
Making a mobile game that sticks this season
Wednesday, December 27, 2017 by Nelson Rodriguez
‘Tis the season to be gaming. With dozens of new titles expected to hit the shelves, app stores and console and PC marketplaces this holiday season, it’s critical that developers level up their strategies for a successful game launch to earn a hefty slice of this year’s holiday gaming sales pie.After building a terrific game, a successful holiday launch hinges on provid...
Oracle weighs in on chatbots for enterprise developers
Tuesday, December 5, 2017 by Richard Harris
From self-service to instant payments, the chatbot industry has seen great things from the latest advents in the field of AI. That's why we sat down with Oracle to learn more about how with all these new changes in the messaging industry enterprise can see the value that can be attained by adoption.We recently had a conversation with Suhas Uliyar, Vice President, A...
The Curbside ARRIVE SDK for developers
Thursday, November 16, 2017 by Richard Harris
Curbside, a Silicon Valley startup that connects stores and restaurants with mobile customers, recently announced a public SDK for ARRIVE, Curbside’s predictive arrival technology, which accurately determines when someone is approaching a physical store - all without draining the customer’s smartphone battery.This tool is available to developers to incorporate into any ...
Zebra to introduce first SMB Mobile Device
Tuesday, October 31, 2017 by Christian Hargrave
Zebra Technologies Corporation has introduced the TC20, a rugged, value-driven mobile computer designed to meet the specific needs of small-and-medium-sized businesses (SMBs). The TC20 is a light, durable and long-lasting mobile device developed for indoor use for SMBs in sectors such as retail and hospitality. With the TC20, SMBs can now enjoy business-ready functions ...
The impact of AI on the nearshoring market
Tuesday, September 19, 2017 by Richard Harris
Artificial Intelligence solutions, such as machine learning and deep learning algorithms, and chatbots, are fast becoming a business necessity for organizations everywhere, helping them make data-driven predictions to improve business outcomes, enhance customer service and to improve business workflow. But as a nascent and complex technology, it's difficult for companie...