IVR technology is losing money from customers because people hate them
Friday, September 27, 2019 by Freeman Lightner
Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.
The 2019 Vonage IVR sur...
Low code pros and cons
Wednesday, April 17, 2019 by Richard Harris
If you are a coder - someone who can actually write source code for software development, you are probably tired of the constant barrage of emails from head-hunters wanting to snipe you from your current position. You are in demand my friend, very high demand in fact, and there is no sign of it slowing down. Developers are needed in every sector of the IT industry, but ...
Former Cisco GM joins Voxbone CaaS
Tuesday, September 11, 2018 by Austin Harris
Voxbone's mission has been bolstered by the addition of a new board member, Dr. Jens Meggers. Voxbone powers many enterprise cloud communications platforms with on-demand voice and messaging services via API. Meggers’ experience will be indispensable as Voxbone pushes further into the complex realm of enterprise infrastructures.
As former senior vice ...
The OpenFog Reference Architecture gets the IEEE stamp
Thursday, June 28, 2018 by Richard Harris
The OpenFog Consortium’s OpenFog Reference Architecture for fog computing has been adopted as an official standard by the IEEE Standards Association (IEEE-SA). The new standard, known as IEEE 1934, relies on the reference architecture as a universal technical framework that enables the data-intensive requirements of the Internet of Things (IoT), 5G and artificial ...
The future of the voice enabled AI
Friday, August 25, 2017 by Richard Harris
Eventually everything you own will be commanded with text or voice in the future. But specifically we may see that voice has the advantage over it's counterpart due to a more natural feel and simplicity of use. That is why things like Amazon Alexa are starting to take off. Voice recognition has finally got on par with text, and it’s now much faster to say a command than...
Live call routing feature released by VictorOps using Twilio functions
Tuesday, August 22, 2017 by Austin Harris
VictorOps, a real-time incident management company for DevOps teams, announced the successful implementation of Live Call Routing, a new feature for critical incident management. Live Call Routing is built using Twilio Functions, a serverless environment for building and running communications applications via the Twilio Platform. With Live Call Routing, VictorOps users...
Your SIGNAL 2017 conference briefing
Saturday, May 27, 2017 by Richard Harris
Twilio has a made a whole bunch on announcements at their SIGNAL.2017 conference this year. So if you didn't make it to the conference, here's briefing on some of the major talking points.Twilio launches Functions - A Serverless Environment for Rapidly Building on the Twilio Cloud Communications PlatformFunctions is a serverless environment that empowers developers to f...
Why you should add voice and intelligence to your apps
Friday, May 19, 2017 by Richard Harris
SoundHound Inc. is a voice-enabled AI and conversational intelligence provider that has turned sound (voice, music, and more) into understanding and actionable meaning, enabling humans to interact with the things around them in the same way we interact with each other: by speaking naturally to mobile phones, cars, TVs, music speakers, and every other part of the emergin...
BICS enters agreement to acquire TeleSign
Wednesday, April 26, 2017 by Richard Harris
BICS, a provider of international wholesale connectivity and interoperability services, has announced it has entered a definitive agreement to acquire privately held TeleSign Corporation, a United States company active in the provision of authentication and mobile identity services to Internet and digital service providers, for $230 million. The acquisition will create ...
Code your own network: The changing face of telco
Wednesday, February 15, 2017 by Richard Harris
There is a transformation occurring in enterprise communications with developers at the center. The developer community is driven by a vision to offer creative applications of communications within their apps and services that deliver a unique user experience. Unfortunately, innovating with traditional telecom carriers has been historically difficult. Dependence on an o...
Features to include in your social media app
Monday, February 6, 2017 by Nick Swenson
When considering a development strategy for your social media app, it’s important to think about the features you want to include. A common assumption that some “appreneurs” make is that loading up the app with lots of features right upon launch will help the app go viral. It won’t. Here’s why. You might be thinking: “If I have more features at the outset, the...
IndependenceIT pairs up with interworks.cloud
Tuesday, January 31, 2017 by Richard Harris
IndependenceIT has announced the company’s partnership with interworks.cloud. The new partnership includes the integration of Cloud Workspace Suite (CWS) software via its API with the interworks.cloud business management platform to simplify application and enable their WaaS(Workspace-as-a-Service) for CSPs(Content Service Provider), MSPs(Managed Service Provider) and I...
SMSpowered chatbots and the massive missed opportunity
Monday, January 30, 2017 by Richard Harris
There’s a lot of buzz around chatbots in the technology industry - what they are, why they’re valuable, how to build a better one, etc. Despite being popular on the tongue however, a new industry survey which polled over 1,500 mobile users in both the US and UK is acting as a wake-up call to enterprises as consumer preferences for new-age mobile communication channels, ...
The future of cloud communications
Friday, January 27, 2017 by Richard Harris
As the popularity of using Cloud-enabled platforms grows, the market for such features is quickly ballooning in size. I'm sure you've heard about this latest trend in both tech and non-tech industries of adopting the power that a Cloud platform can provide, and in turn, some really special things are happening as its evolution continues down the road. But what's the fut...
Voximplant tells us about their cloud communications platform
Friday, December 9, 2016 by Richard Harris
Voximplant, a communications cloud platform for mobile and web app developers, has been working to improve audio and visual communications in real time. They provide the tools for developer to create their own web and mobile communication applications. We've sat down with Alexey Aylarov, the CEO of Voximplant to talk more about what their company is about and where the ...
Voximplant to use the Google Cloud Speech API in their platform
Friday, October 28, 2016 by Richard Harris
Voximplant has announced that they will leverage the Google Cloud Speech API as part of the Voximplant platform.As Voximplant expands, the cloud communications company has steadily implemented platform additions that meet new developer needs and improve the quality of the service. Here is a rundown on what you can expect from their new product from a developer's perspec...
Developers Can Now Use RingCentral To Integrate Business Communications Into Apps
Tuesday, October 6, 2015 by Stuart Parkerson
The RingCentral Connect Platform, currently in beta, is an open, self-service platform that allows developers to integrate business communications logic into enterprise applications. The platform opens APIs to expose the entire RingCentral cloud-based business communications system as an open platform.The platform offers a family of cloud APIs and SDKs that provides dev...
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