Kony now supports making progressive web apps
Wednesday, November 14, 2018 by Richard Harris
Kony, Inc. announced new enhancements of its Kony AppPlatform to support Progressive Web Apps (PWAs). Kony is the first vendor to support enterprise-grade, low-code PWA development for mission-critical apps. Developers can use Kony’s visual low-code platform to develop PWAs, while leveraging backend services and third-party integrations for building enterprise app...
Providing inapp customer support help from Helpshift
Thursday, September 7, 2017 by Richard Harris
In today's hyper-competitive market, a developer must be sure to remove all potential friction points, which can irritate customers, or risk app extinction. Even the best of apps have seen this negative trend over a long period of time due directly to subjects like, customer support, scalability, and poor retention efforts.We had a chat with Abinash Tripathy, co-founder...
Helpshift helping top grossing apps with their customer support
Monday, July 31, 2017 by Christian Hargrave
Helpshift, the company providing customer support through enterprise-level, in-app customer experiences, has announced that its customer support platform is used by 34 of the top 100 grossing gaming apps, including five of the top 20, as ranked on Apptopia, a provider of mobile app intelligence.“Gaming apps that provide more sophisticated in-app support are more likely ...
Customer experience is becoming critical and needs revamped
Tuesday, May 9, 2017 by Christian Hargrave
Organizations need to rethink traditional approaches to customer experience management according to a new study sponsored by Axway in partnership with industry analyst firm IDC. The study, The Role of Customer Experience Networks in Delivering Value-Based Digital Transformation, found that despite customer experience being the top digital initiative for organizations, 6...
WhatsApp went down last night: How pushing updates can be risky
Thursday, May 4, 2017 by Richard Harris
Last night's WhatsApp outage freaked out users of the globally popular app. Dynatrace's Dave Anderson sheds some light on the issue, and shows just how fragile the process of continuously releasing new features is, when millions rely on your service.You’ve got to feel for WhatsApp today - they’ve got one of the toughest jobs in the world. One in seven people on the plan...
Instart Logic brings Helios AIDriven security out into the open
Friday, April 28, 2017 by Richard Harris
In ancient mythology, Helios was the Greek god of the sun streaking across the heavens in a chariot shining much-needed light onto a dark and dangerous world. That’s exactly what Instart Logic, is doing with their latest announcement of Helios - "using artificial intelligence to illuminate and solve today’s most challenging digital security issues."Web application attac...
The ABBYY realtime recognition SDK for mobile app support
Wednesday, April 26, 2017 by Richard Harris
In a consumer driven markets, it is all about customer experience. Brands and developers who can deliver a consistently smooth and enjoyable CX have a greater chance to get ahead of the competition. That is why streamlining the input of information is so important - it makes the user’s life easier and your app’s performance - better. Bruce Orcutt, the vice president of ...
Integrating Customer Service in Mobile Apps
Wednesday, April 27, 2016 by Richard Harris
We recently visited with Barry Coleman, CEO at UserCare, which provides customer service software specifically designed for mobile applications. Specifically, we were interested in learning about the value proposition for developers of integrating customer service in mobile apps.Prior to UserCare, Barry served as CTO and VP of Support and Customer Optimization Products ...
UserCare Blends App User Support with Relationship Management and Analytics
Tuesday, February 23, 2016 by Stuart Parkerson
UserCare has announced the general release of its customer service software for mobile applications. The platform blends user support with relationship management and data analytics. UserCare integrates with an app though an SDK to enable mobile messaging support, self-guided help, real-time rewards, and customer segmentation.UserCare uses app event data to create custo...
Creating Mac Desktop Apps Using Corona SDK Now In Public Beta
Thursday, July 23, 2015 by Richard Harris
Corona is bringing Mac App and Win32 App support to the Corona platform and has announced it is moving from a private to a public beta to allow developers the opportunity to experiment using the platform to build desktop apps.To build desktop apps with the beta, developers can build apps directly from Corona Simulator, just like as they would for iOS or Android with no ...
Embarcadero Releases Major Updates for Its RAD Studio XE8 Connected App Platform
Wednesday, April 8, 2015 by Stuart Parkerson
Embarcadero Technologies has released a major update to its RAD Studio XE8 connected app platform. Included in this new release is the ability for Delphi/Object Pascal and C++ developers to leverage their Windows VCL applications and build expanded, innovative solutions for mobile, cloud and the Internet of Things (IoT).RAD Studio XE8 delivers connectivi...
Site24x7 Launches Beta Version of Android Mobile APM
Tuesday, March 3, 2015 by Richard Harris
Site24x7, a cloud infrastructure monitoring service, has launched a new beta version of its Mobile Application Performance Management (APM), a feature that helps mobile developers manage their mobile apps. The Site24x7 Mobile APM provides visibility into mobile application behavior and helps resolve performance issues that affect end-user experience. Site24x7 helps...
Microsoft Launches New Dev Center Partner Program
Thursday, September 11, 2014 by Richard Harris
Microsoft has announced a new Dev Center Partner Program which provides middleware providers access to devices, software, co-marketing, event support, and more. The program includes a new partner directory to help developers find a growing list of middleware partners targeting Windows.Current partners include Unity, PayPal, PhoneGap, Facebook, Localytics, Fortumo, Syncf...
Amazon Mobile Ads API Now Offers iOS App Support for Interstitial and Banner Ads
Thursday, July 24, 2014 by Richard Harris
The Amazon Mobile Ads API allows developers to display ads from the Amazon Mobile Ad Network in their apps, and now, both interstitial and banner ads can be displayed across iOS devices in addition to Android and Fire OS devices (including Fire phone). With this release, Amazon is also expanding ad serving to Android and iOS users in the US, the UK, Germany, ...
SOASTA Announces Native App Support for Mobile User Monitoring
Monday, June 30, 2014 by Stuart Parkerson
SOASTA, a cloud and mobile testing company, has announced it now offers native app support with its mPulse user monitoring solution, which now offers multi-dimensional views of user behavior whether on mobile web, web or native mobile applications. mPulse records precise mobile user gestures and actions to monitor native iOS and Android apps. Native app monito...
LG’s Connect SDK Provides Open Source Framework to Develop Apps Across Multiple TV Platforms
Monday, April 21, 2014 by Richard Harris
LG’s Connect SDK is an open source framework that connects mobile apps with multiple TV platforms. Because most TV platforms support a variety of protocols, Connect SDK integrates and abstracts the discovery and connectivity between all supported protocols.To discover supported platforms and protocols, Connect SDK uses SSDP to discover services such as DIAL, D...
Mystery Apps appear in top 10 of iOS
Thursday, December 13, 2012 by Richard Harris
A developer of unknown origin has somehow been able to insert some bizzare games into the Apple app store and get them into the top 10 within in a very short amount of time. The apps are soon take down by Apple but the question remains, who is doing this and more concerning - HOW are they doing this?Dental Surgery and Nose Surgery apps both appear in the top 10 by some ...
