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Cloud-enabled attendant console at Enterprise Connect 2017

Cloud Services 15,443 views
Posted Monday, March 27, 2017 by RICHARD HARRIS, Executive Editor

Cloud-enabled attendant console at Enterprise Connect 2017
At Enterprise Connect 2017, Enghouse Interactive has announced that its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This makes them one of the first consoles to market with support for Skype for Business Online and Office 365.

TouchPoint Attendant looks to give receptionists the ability to be more productive and engaged with a gamification-style visual interface. Incoming calls appear animated as they travel dynamically and change color based on the caller’s wait time. TouchPoint Attendant empowers receptionists by leveraging the collaboration features of Office 365, including directories, email, IM, and presence.

“Enghouse understands communications and what it means to optimize people’s time,” said James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp, “TouchPoint Attendant greatly enhances the voice experience for those critical frontline people in a business. We are excited to share Enghouse’s innovative breakthrough with both Enterprise Connect attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred collaboration solution.”
 
TouchPoint Attendant Console takes minutes to download and install, and the company is offering a free 30-day trial. (Regular subscription pricing starts at $54/month)

“We’ve listened to our customers and partners, who wanted something easy and effortless,” said John Cray, Enghouse’s Vice President of Product Management. “Simply download the application from our website and TouchPoint Attendant will have you routing calls more efficiently in a matter of minutes. There’s no learning curve and additional servers are not required. TouchPoint Attendant just starts working, whether you’re using an on-premise deployment of Skype for Business Server or Skype for Business Online.”


READ MORE: http://www.enghouseinteractive.com/...




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