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Enghouse Interactive reports 450 contact center deployments on Skype for business
Friday, July 7, 2017 by Richard Harris
Enghouse Interactive reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions company provides a full omni-channel communications experience both on-premise and in the cloud. “Skype for Business continu...
Cloudenabled attendant console at Enterprise Connect 2017
Monday, March 27, 2017 by Richard Harris
At Enterprise Connect 2017, Enghouse Interactive has announced that its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This makes them one of the first consoles to market with support for Skype for Business Online and O...
12 interesting uses for WebRTC
Friday, February 24, 2017 by Richard Harris
Editor's note: Guest submission by Sherwin Sim, CTO of Temasys CommunicationsIf you’re new to Web Real Time Communication (WebRTC), you may be under the impression that this technology is similar to Microsoft Skype - a free, Web-based chat service.It’s more than that. WebRTC is actually a far different animal, altogether.Unlike Skype, WebRTC is an open source proje...
OpenClove Offers Real Time In App Communications Service at No Cost to Developers
Saturday, May 31, 2014 by Stuart Parkerson
OpenClove, a secure communications as a service provider, has announced the availability of FreeMADService, a free real-time communications service to enable applications with in-app video, voice and data communications. OpenClove also has released FreeMAD.net to provide access to open source code for developers to build native apps for iOS, Android, and HTML5...