1. VictorOps announces a new JIRA service desk integration
10/12/2016 2:10:48 PM
VictorOps announces a new JIRA service desk integration
Atlassian,Cloud Apps,Jira
App Developer Magazine
VictorOps announces a new JIRA service desk integration

Cloud Services

VictorOps announces a new JIRA service desk integration

Wednesday, October 12, 2016

Richard Harris Richard Harris

VictorOps announces a new bidirectional integration that connects Atlassian JIRA Service Desk with VictorOps’s real-time incident management platform. This integration adds to an already comprehensive set of integrations between VictorOps and JIRA Software, HipChat, Confluence, and StatusPage.

JIRA Service Desk is Atlassian's modern service management offering providing IT teams with an easy, flexible, and affordable way to deliver IT services. VictorOps is the industry leader in mobilizing teams to remediate real-time incidents. The integration powers VictorOps to automatically create incidents based on new Service Desk tickets. As responders investigate the problem within the VictorOps incident timeline, other team members can seamlessly collaborate using the VictorOps and HipChat bidirectional integration. All information is visible to everyone in both tools and all interactions are recorded by VictorOps for post-incident retrospectives. When the incident is closed, JIRA Service Desk tickets are automatically annotated with all pertinent interactions.

Other VictorOps/Atlassian integrations include:

- HipChat, for capturing conversation data while staying in flow. Usage data reveals that many HipChat users remain in HipChat while handling incidents during work hours, switching to VictorOps when on-call after hours. The VictorOps and HipChat integration passively collects the crucial, time-stamped conversations that occur during incident handling no matter where the conversations occur.

- Confluence, for surfacing the most accurate remediation information. VictorOps integrates with Confluence, Atlassian’s document collaboration system to centralize, version, and share IT documentation. Via VictorOps’s Incident Automation Engine, users can configure specific alerts to deliver the relevant Confluence-housed runbook needed to help resolve that incident. By centralizing each runbook within Confluence as the single source of truth for investigating and resolving incidents, teams know they are accessing the most accurate information.

- StatusPage, for communicating with stakeholders. VictorOps integrates with recent Atlassian acquisition StatusPage, the leading status and incident communication tool, that informs stakeholders about the status of a company’s cloud services. Atlassian said, “Providing status and regularly communicating with customers–especially during incidents–has become a critical part of the software delivery process.” With the VictorOps integration, customers can immediately set a new incident or update an existing incident on their company’s StatusPage account via a simple button on the main VictorOps screen.

Read more: https://victorops.com

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