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Integrating Customer Service in Mobile Apps
Wednesday, April 27, 2016 by Richard Harris
We recently visited with Barry Coleman, CEO at UserCare, which provides customer service software specifically designed for mobile applications. Specifically, we were interested in learning about the value proposition for developers of integrating customer service in mobile apps.Prior to UserCare, Barry served as CTO and VP of Support and Customer Optimization Products ...
UserCare Blends App User Support with Relationship Management and Analytics
Tuesday, February 23, 2016 by Stuart Parkerson
UserCare has announced the general release of its customer service software for mobile applications. The platform blends user support with relationship management and data analytics. UserCare integrates with an app though an SDK to enable mobile messaging support, self-guided help, real-time rewards, and customer segmentation.UserCare uses app event data to create custo...
Five Mobile App User Retention Tips to Kick Off 2016
Thursday, January 28, 2016 by Barry Coleman
As app engagement significantly decreases 24 hours after initial install, today’s developers should always look for ways to reverse app removal, alleviate user dissatisfaction and combat lack of usage.This lack of longevity in app usage will be especially apparent now, after consumers’ holiday downtime has come to an end. Barry Coleman, CEO of UserCare, stresses the imp...
UserCare Launches Beta of Mobile App Customer Service Platform
Monday, November 16, 2015 by Richard Harris
UserCare has launched a private beta of its mobile customer service platform to help app publishers leverage first-party data to create value-based customer segments and deliver differentiated services to high-value users. UserCare is a SaaS service for mobile applications that uses in-app messaging and user segmentation tools to help app developers give their highest v...