Sinch introduces agentic conversations to power enterprise AI engagement
Tuesday, March 10, 2026 by Brittany Hainzinger
Sinch is expanding how enterprises build and operate customer experiences by advancing the use of AI agents across global communication channels. Sinch geographic coverage and communications expertise provide a foundation that enterprises can rely on for scale, trust, and performance as they adopt agent driven engagement. Sinch (publ) announced agentic conversations, a ...
The Twilio API for WhatsApp is now available
Tuesday, August 7, 2018 by Austin Harris
Twilio has announced the Twilio API for WhatsApp that lets Twilio customers message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it a fast and reliable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. With one API, develope...
Business messaging engagement platform released by 3Cinteractive
Monday, February 12, 2018 by Austin Harris
3Cinteractive (3C) has announced their A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver A2P messaging created by RCS capabilities.3C’s platform enables users to build comprehensive RCS workflows that leverage new feature-rich function...
Enghouse Interactive Communications Center 10 lands
Friday, July 21, 2017 by Richard Harris
Enghouse Interactive just introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its contact center platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omni-channel customer experience.“CC 10.0 delivers a tighter than ever portfolio integration through TouchPoint, allowi...
Bottr.me aims to simplify the way we work with personal AI bots
Thursday, July 13, 2017 by Austin Harris
Bottr.me, a chat bot creation tool, has received backing from 500 Startups, Purvi Capital, Google MD Rajan Anandan and Abhishek Gupta from TLabs. Launched in private beta earlier this year as a way to create one’s very own smart AI based virtual avatar, this startup wants to fundamentally change the way we create and consume information and services online. B...
How app developers are failing in user engagement
Thursday, May 18, 2017 by Paul Brody
Editors note: Paul Brody is the Chief Product Officer at CleverTapIn the app world, do or die comes down to how well you engage your users, and if abysmal click-throughs and open rates are any indication, most apps aren't doing that very well. But it's not the fault of the product developers, nor is it an issue with the marketing department. It's how the two work, or to...
Explaining RCS and how it could kill the need for some apps
Friday, May 12, 2017 by Richard Harris
Throughout the past 20 years, we've become well acquainted with the traditional text message. We've seen it evolve from a method of communicating with friends and family, to a way for consumers to interact with businesses in order to receive updates and relevant information. As 4 billion people worldwide use SMS, this traditional method of communication continues to evo...
Text Messaging Remains a Key Factor for Marketers
Monday, March 21, 2016 by Brian Heikes
There are so many different ways people can use smartphones today, including apps, email, music and social media. That being said, it might be surprising to hear that 97 percent of smartphone owners still use text messaging according to Pew Research most recent analysis of smartphone use. This remarkably high figure illustrates that basic communication remains a key dri...
Google Strengthens Its Position in Mobile Carrier Messaging
Monday, October 5, 2015 by Stuart Parkerson
Google is betting that Rich Communications Services (RCS) can still be a place to be for carrier mobile messaging and has acquired Jibe Mobile to leverage the company’s RCS services.The move puts Google in a position to strengthen its relationship with mobile operators, communication networks and device makers in the Android ecosystem. Jibe’s communications cloud suppor...
Sprylogics' New SDK Allows App Developers to Monetize Local Searches
Saturday, October 19, 2013 by Stuart Parkerson
A new SDK which enables "swipe to share" actions to share actions and "smart links" to automatically detected links based on the user's search intent, is available for iOS and Android devices.
The new offering is called Poynt-Enabled and has been released by the Canadian based firm Sprylogics. The product allows developers to generate a new revenue stream and is offer...
