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How to protect IP communications from telecom fraud
Thursday, December 28, 2017 by William King
Software-based IP communications continue to grow in popularity because of the added reliability, reach and control they allow businesses to have over their telecom resources. However, as more developers continue to transfer enterprise communications from legacy telcos to cloud-based service providers, the threat of telecom fraud and cyber-attacks also rise. Accord...
Enghouse Interactive reports 450 contact center deployments on Skype for business
Friday, July 7, 2017 by Richard Harris
Enghouse Interactive reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions company provides a full omni-channel communications experience both on-premise and in the cloud. “Skype for Business continu...
UCaaS adoption gaining ground as enterprises turning to the cloud
Tuesday, February 7, 2017 by Richard Harris
More than half (51%) of businesses are expected to adopt cloud Unified Communications (UCaaS/Hosted PBX) by 2020, surpassing premise-based PBX as businesses of all sizes shift to the cloud for unified communications, team collaboration and contact center services, according to the 2nd Annual BroadSoft, Inc. survey of global telecom providers and industry leaders.The Bro...
YouMail launches new API to help block annoying robocalls
Thursday, October 13, 2016 by Richard Harris
YouMail, a provider of intelligent communication services, has announced a new application program interface (API) that enables telecom carriers, private branch exchange (PBX) providers, and third-party developers to programmatically determine whether a given phone number is an undesirable robot-caller.YouMail’s new API provides access to an ever changing and expanding ...
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