communications tools
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Developer news items we found relating to communications tools
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Mitel certifies Enghouse quality management suite
Tuesday, March 20, 2018 by Christian Hargrave
Enghouse Interactive has announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border Gateway 10.0 and its Secure Resource Connector (MBG/SRC). Enghouse Interactive’s Quality Management Suite (QMS) is comprised of three modules: Call Recording for interaction recording and live monitoring; Ag...
Live call routing feature released by VictorOps using Twilio functions
Tuesday, August 22, 2017 by Christian Hargrave
VictorOps, a real-time incident management company for DevOps teams, announced the successful implementation of Live Call Routing, a new feature for critical incident management. Live Call Routing is built using Twilio Functions, a serverless environment for building and running communications applications via the Twilio Platform. With Live Call Routing, VictorOps users...
The future of cloud communications
Friday, January 27, 2017 by Richard Harris
As the popularity of using Cloud-enabled platforms grows, the market for such features is quickly ballooning in size. I'm sure you've heard about this latest trend in both tech and non-tech industries of adopting the power that a Cloud platform can provide, and in turn, some really special things are happening as its evolution continues down the road. But what's the fut...
Turn any room into an interactive meeting space with BlueJeans Huddle
Tuesday, December 27, 2016 by Richard Harris
Video has become pervasive across consumers’ lives, thanks to technologies like Snapchat, Facebook Live, Instagram and YouTube. But, adoption in the enterprise has been slower to take root, due to roadblocks like cost and usability. BlueJeans Network has set out to change this with introduction of a new cloud-connected video system that works as soon as you walk into a ...
Create and Run Your Own Real time Communication Infrastructure with Open Source Matrix.org
Saturday, September 6, 2014 by Stuart Parkerson
Matrix.org has launched a new basis for open, distributed, real-time communication between connected devices, services, and people. The goal is to make real-time communication over IP as seamless and interoperable as email. And Matrix.org has recently revealed its first steps in providing open, distributed, real time communications tools.Matrix is a new open standard fo...
