Salesforce Service Cloud Adds Native SDKs for iOS, Android and the Web

Salesforce has released new native SDKs for iOS, Android and the Web to provide companies access to its Service Cloud Lightning Snap-ins which provide the ability to deploy a new service experience by just “snapping-in” capabilities such as Cases, Knowledge, Live Chat, SOS and Tap-to-Call to mobile and web apps. Additional functionality is available from the Salesforce SOS Snap-in which now has two-way video chat.

The New Unified Snap-in SDK for Web provides the same seamless experience on the web as on mobile and can easily deploy Cases, Chat, Knowledge and SOS. The new iOS and Android Unified Snap-in SDKs for Mobile extend this web functionality to mobile. 

The New Salesforce SOS with Two-Way Video provides the ability for a customer and service agent see each other using the camera on a smartphone. The customer will also be able to use the smartphone’s front-facing camera to show the agent the problem they are facing.

The Service Cloud offers a customizable alternative to Saleforce’s Desk.com which is a solution for small businesses that need an app for customer service that they can get up and running right out of the box. Service Cloud offers extended functionality as a solution that can be customized and is flexible to adapt to changing business needs available as a platform as a service (PaaS).