12/12/2016 10:37:57 AM
Live chat better with your customers using the new Contact At Once agent app
Online Messaging,Brand Communication,LivePerson
App Developer Magazine

Live chat better with your customers using the new Contact At Once agent app

Christian Hargrave Christian Hargrave in Apps Monday, December 12, 2016

LivePerson, Inc., a provider of mobile and online messaging business solutions, has announced a new app release - the Contact At Once! mobile agent app. 

The new app allows brand representatives using the Contact At Once! platform to manage customer interactions in a more intuitive -mobile way, including the ability to stay logged in with the app running in the background so mobile messaging conversations with consumers are simpler to manage. Other updates include faster speed, a new user interface and improved video streaming within live conversations.

The platform supports both asynchronous messaging conversations via text or popular platforms like Facebook and Google, allowing communication over an extended period of time, with no "session" that ends, and closed conversations remaining in the system. They can be resumed at any time by the agent or the consumer, which strengthens the relationship by making the experience more convenient and accessible. The system also supports live web chat conversations.

The revamped user-friendly interface allows customer-facing representatives to tend to multiple conversations without confusion or hassle. Following a conversation, agents can add comprehensive notes based on the interaction into consumer profiles. The platform also offers improved video streaming in live web chats and easier access to all conversations whether they are live chats or messaging that has happened via text.

"With a rise in customer preference for messaging with a brand instead of calling them, the ability for agents to to manage multiple conversations simultaneously is paramount," said LivePerson founder and CEO Robert LoCascio. "We are excited to see brands embracing the app and with the new interface updates there is an even greater ease of use, as well as the increased convenience when managing multiple conversations."

475 Tax Deductions for Businesses and Self-Employed Individuals

Are you paying more taxes than you have to as a developer or freelancer? The IRS is certainly not going to tell you about a deduction you failed to take, and your accountant is not likely to take the time to ask you about every deduction you’re entitled to. As former IRS Commissioner Mark Everson admitted, “If you don’t claim it, you don’t get it.

Get your Pi Day 2019 Shirt

Love Is Like Pi Never Ending T-Shirt Math Pi day Gift Shirt. Perfect Shirt to celebrate Pi Day 2019. Great gift whether you just love Math or you are a Math Student, Teacher or similar.

The Latest Nerd Ranch Guide (3rd Edition) to Android Programming

Write and run code every step of the way, using Android Studio to create apps that integrate with other apps, download and display pictures from the web, play sounds, and more. Each chapter and app has been designed and tested to provide the knowledge and experience you need to get started in Android development.

A hands-on guide to mastering mobile forensics for iOS and Android

Get hands-on experience in performing simple to complex mobile forensics techniques Retrieve and analyze data stored not only on mobile devices but also through the cloud and other connected mediums A practical guide to leveraging the power of mobile forensics on popular mobile platforms with lots of tips, tricks, and caveats.

Gps tracker for kids

The Chirp GPS app is a top-ranked location sharing app available for Apple and Android that is super easy to use, and most of all, it's reliable.