Live chat better with your customers using the new Contact At Once agent app
|Christian Hargrave in Apps Monday, December 12, 2016|
The platform supports both asynchronous messaging conversations via text or popular platforms like Facebook and Google, allowing communication over an extended period of time, with no "session" that ends, and closed conversations remaining in the system. They can be resumed at any time by the agent or the consumer, which strengthens the relationship by making the experience more convenient and accessible. The system also supports live web chat conversations.
The revamped user-friendly interface allows customer-facing representatives to tend to multiple conversations without confusion or hassle. Following a conversation, agents can add comprehensive notes based on the interaction into consumer profiles. The platform also offers improved video streaming in live web chats and easier access to all conversations whether they are live chats or messaging that has happened via text.
"With a rise in customer preference for messaging with a brand instead of calling them, the ability for agents to to manage multiple conversations simultaneously is paramount," said LivePerson founder and CEO Robert LoCascio. "We are excited to see brands embracing the app and with the new interface updates there is an even greater ease of use, as well as the increased convenience when managing multiple conversations."
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