3 Banken EDV Increases Customer Satisfaction and Reduces Costs with Compuware APM

With these solutions, 3 Banken EDV is now able to further optimize end user service delivery across mobile, web and mainframe platforms, as well as significantly reduce costs and mean-time-to-repair (MTTR).With more than 1.5 million customer accounts across Oberbank AG, BKS Bank AG and Bank für Tirol und Vorarlberg AG, 3 Banken EDV’s mission is to deliver 24x7 IT services to its Central European clients across a highly versatile and complex application infrastructure. 3 Banken EDV has aggressively adopted an ambitious plan to embrace the shift to mobile banking by implementing new mobile application architecture. With online transactions increasing each year, 3 Banken EDV wanted to implement a new application monitoring approach to take advantage of the growing online opportunities, while mitigating the impact of that increase on the mainframe environment.

Leveraging Compuware APM Real User Monitoring for Mobile and Web applications, 3 Banken EDV can monitor the performance of its most important mobile and web applications. With APM for Mainframe, 3 Banken EDV has true end-to-end monitoring across the web and mobile environment into and through the mainframe systems, where applications are running.

“By using Compuware APM solutions, we expect to increase customer satisfaction and reduce costs as well as become much more efficient and proactive from a performance management perspective,” said Karl Stöbich, CEO, 3 Banken EDV. “In addition to reduction in MTTR, we anticipate reduced MIPS consumption and fewer delayed upgrades as the result of proactive monitoring, which will lead to improved overall quality.”