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Developer news items we found relating to in app customer support
Holiday marketing strategies 2018 from Helpshift
Tuesday, November 6, 2018 by Richard Harris
New proprietary internal data has been released from Helpshift, the company whose AI-powered customer service platform enables consumer brands to message back and forth with their customers to get their questions answered efficiently.
Helpshift’s inaugural Holiday Performance Index includes data from the company’s retail and e-commerce customers for...
SimpleOrder chats about their Restaurant Management Software
Tuesday, October 24, 2017 by Richard Harris
Restaurant inventory management software platform SimpleOrder was founded in Tel Aviv, Israel in 2012 by restaurant industry veterans who saw a critical need to bring back-of-house operations into the 21st Century. SimpleOrder’s restaurant industry management software platform provides restaurant operators with an automated inventory system that provides counts an...
Travel app users will not put up with many problems
Sunday, September 10, 2017 by Richard Harris
1 in 4 users of mobile apps for travel say that they’ll abandon their bookings and use a competitor’s mobile app instead when faced with a network error such as a timeout or missing image, according to a new study of US & UK consumers conducted by Neumob. The company’s exclusive consumer research study is captured in a new paper called "Mobile Apps for Tra...
Providing inapp customer support help from Helpshift
Thursday, September 7, 2017 by Richard Harris
In today's hyper-competitive market, a developer must be sure to remove all potential friction points, which can irritate customers, or risk app extinction. Even the best of apps have seen this negative trend over a long period of time due directly to subjects like, customer support, scalability, and poor retention efforts.We had a chat with Abinash Tripathy, co-founder...
Zendesk and Google Fabric partner
Thursday, April 20, 2017 by Christian Hargrave
Customers today expect help when they hit a customer experience snag, even if that is the middle of their commute or when they’re standing in a coffee line. Gartner forecasts that this year, 35% of all customer support will take place on a mobile device, an increase of 300% over 2014. In response to this customer demand, Zendesk has launched the first customer...