in app customer support
in app customer support news search results
Developer news items we found relating to in app customer support
2 results
Providing inapp customer support help from Helpshift
Thursday, September 7, 2017 by Richard Harris
In today's hyper-competitive market, a developer must be sure to remove all potential friction points, which can irritate customers, or risk app extinction. Even the best of apps have seen this negative trend over a long period of time due directly to subjects like, customer support, scalability, and poor retention efforts.We had a chat with Abinash Tripathy, co-founder...
Zendesk and Google Fabric partner
Thursday, April 20, 2017 by Christian Hargrave
Customers today expect help when they hit a customer experience snag, even if that is the middle of their commute or when they’re standing in a coffee line. Gartner forecasts that this year, 35% of all customer support will take place on a mobile device, an increase of 300% over 2014. In response to this customer demand, Zendesk has launched the first customer...
