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Mitel certifies Enghouse quality management suite
Tuesday, March 20, 2018 by Austin Harris
Enghouse Interactive has announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border Gateway 10.0 and its Secure Resource Connector (MBG/SRC). Enghouse Interactive’s Quality Management Suite (QMS) is comprised of three modules: Call Recording for interaction recording and live monitoring; Ag...
iOS 11 developer tips to maximize your opportunities
Friday, August 4, 2017 by Mark Price
One decade after the launch of the first iPhone, Apple is set to introduce the latest iOS. Deemed by the tech behemoth as the world's most advanced mobile operating system, iOS 11, still in public beta test, is packed with capabilities designed to help developers create cohesive and immersive user experiences. Following are new features and long-anticipated upgrades inc...
Enghouse Interactive Communications Center 10 lands
Friday, July 21, 2017 by Richard Harris
Enghouse Interactive just introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its contact center platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omni-channel customer experience.“CC 10.0 delivers a tighter than ever portfolio integration through TouchPoint, allowi...
Enghouse Interactive reports 450 contact center deployments on Skype for business
Friday, July 7, 2017 by Richard Harris
Enghouse Interactive reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions company provides a full omni-channel communications experience both on-premise and in the cloud. “Skype for Business continu...
Cloudenabled attendant console at Enterprise Connect 2017
Monday, March 27, 2017 by Richard Harris
At Enterprise Connect 2017, Enghouse Interactive has announced that its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This makes them one of the first consoles to market with support for Skype for Business Online and O...
There has never been a better time to be a Salesforce developer
Tuesday, November 8, 2016 by Richard Harris
Trailhead is Salesforce's interactive learning environment for all app creators, enabling them to master in-demand Salesforce skills through free hands-on training.We spoke with Sarah Franklin, senior vice president of developer relations and general manager of Trailhead at Salesforce, about a report released on the size of and job opportunities in the Salesforce ecosys...
Enghouse Removes ASP Barriers for MultiTenant Provisioning
Saturday, September 10, 2016 by Richard Harris
Enghouse Interactive has announced the immediate availability of the CCSP Provisioning Portal (“Portal”), a new self-service administration tool for provisioning cloud contact center tenants using Enghouse Interactive’s Contact Center Service Provider (CCSP).
Increasing cloud adoption shows the well-documented appetite for businesses of all si...
