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Why self-discovery is the hottest customer service tool right now

Friday, January 27, 2017 by James Ramey

Remember the days when the only way to get information about a product in a store was to ask an employee, or when you would have to call a customer service hotline to ask questions about a product you purchased? Those days may soon be distant memories to most shoppers and some younger generations may have never even had to do it.The consumers of today are tech-savvy, do...

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