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Developer news items we found relating to contact center platform
The Twilio API for WhatsApp is now available
Tuesday, August 7, 2018 by Christian Hargrave
Twilio has announced the Twilio API for WhatsApp that lets Twilio customers message with their users via WhatsApp for the first time. Twilio removes the operational overhead of managing and scaling WhatsApp for developers, making it a fast and reliable way for businesses to start communicating with the more than 1.5 billion users of WhatsApp. With one API, develope...
Appian announces the intelligent contact center platform
Monday, April 30, 2018 by Christian Hargrave
Appian has announced a new product for rapidly building contact center solutions. Appian Intelligent Contact Center Platform is a new cloud platform tailored to the unique needs of contact center teams. The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation so...
Appian announces new platform updates at Appian World 2018
Wednesday, April 25, 2018 by Richard Harris
At the Appian World 2018 global user conference, Appian unveiled the latest version of their Digital Transformation Platform. Enhancements to the platform help their users implement automation across the organization and bolster performance and administration of Appian’s platform-as-a-service (PaaS) cloud architecture. In addition to being in the core Appian platform, t...
Flex contact platform announced by Twilio
Monday, March 19, 2018 by Christian Hargrave
Twilio announced Flex, a contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the un...
Enghouse Interactive Communications Center 10 lands
Friday, July 21, 2017 by Richard Harris
Enghouse Interactive just introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its contact center platform, which boasts new functionality and integration enhancements for agents to deliver an optimal omni-channel customer experience.“CC 10.0 delivers a tighter than ever portfolio integration through TouchPoint, allowi...