Kony Releases New Mobile Field Service Solution to Help Companies Modernize Operations

Kony has introduced a new Mobile Field Service solution for SAP Business Suite, which includes a set of three new apps and implementation services to help companies mobilize and modernize their field service operations. 

In just 30 days Kony's Mobile Field Service solution can help businesses move away from a paper-based field service operation to a completely mobilized environment. By having real-time access to information anywhere, anytime and on any mobile device, field workers and technicians can be more productive, work more efficiently and deliver 

better customer service while out in the field.

The Kony Mobile Field Service solution is a single integrated suite to optimize the entire field service business process. This enables businesses to maximize efficiency while processing notification, planning and tracking, and executing work order all in a single integrated app suite. The new solution also helps businesses transform their field service organization by offering:

- A “mobile first” experience for technicians, planners and customers with a modern user experience on the latest smart phone and tablet device that incorporate wearables (watches) and IoT (Internet of Things) technologies for proactive notifications

- Access real-time information: Seamlessly integrates with an organization’s backend SAP system to provide up-to-date, accurate information to the field

- Flexibility: Enables organizations to stay agile and quickly react to changes in the marketplace and technology, including new customer requirements, competitive advantages and field productivity enhancements

- Direct customer communication: Include customers in the process with visibility into their own service information

“We are seeing more organizations turn to mobility to streamline processes and increase productivity; however, many are still held back by expensive upgrades and limited resources,” said Dave Shirk, president, Product, Strategy and Marketing, Kony, Inc. “With Kony Mobile Field Service solution, enterprises using SAP Business Suite can now quickly mobilize the field team without investing in expensive upgrades to their SAP systems, or having to rip and replace their entire backend infrastructure. With mobility, they can now process more work orders, improve their service levels and first time fix rates; and ultimately increase revenue by introducing the ability for technicians to upsell and process payments in the field.”

 “As one of the leading utilities in Ireland, servicing more than two million customers, we needed a mobile solution that our field technicians could rely on to help streamline work orders and improve overall efficiency,” said Eugene O’Sullivan, Networks Mobile programme manager, ESB. “We turned to Kony to help mobilize our field services because data is very important in our industry and Kony’s solutions offered the data synchronization we needed. With our Mobile Work Order solution, technicians have the ability to view work order details, see location maps, review meter details, and record data to complete the work orders.”

The Kony Mobile Field Service solution for SAP Business Suite provides businesses a clear path to mobility without investment in expensive, time-consuming upgrades. This new comprehensive mobile field service solution is built on the Kony Mobile Platform, and Kony’s extensive experience and expertise based on helping many leading global companies and brands mobilize their field service business processes.

As a silver partner in the SAP PartnerEdge program, Kony provides enterprises using SAP systems with flexibility and agility. Companies can use these apps as is or they can customize the front-end application design and integrations with their back-end systems to fit their requirements.  In addition to SAP, Kony can also mobilize other enterprise applications such as Oracle, Microsoft, Siebel, and Salesforce to drive process improvements.

The platform is just one of many offered as part of Kony’s cloud-based enterprise mobility solutions portfolio offered through its comprehensive mobile application development platform (MADP). Kony provides companies the ability to rapidly delivering ready-to-run, multi-edge mobile apps across a broad array of devices and systems, with a lower total cost of ownership.

Kony’s cross-platform solution helps organizations design, build, configure and manage mobile apps to empower and better engage with customers, partners and employees. Kony was named the first place winner in CTIA’s MobITs Awards in the Mobile Applications, Development & Platforms category and included on the Inc. 500|5000 list of fastest growing private companies in America.

Kony was also recently named a “Leader” with strong advancements in vision and execution in Gartner’s 2015 Magic Quadrant for Mobile Application Development Platforms (MADP). In addition, Kony was named a “Leader” and earned the highest score in the current offering category in Mobile Infrastructure Services by independent research firm Forrester Research, Inc., according to The Forrester Wave: Mobile Infrastructure Services, Q3 2015 report.