New enterprise cloud platform analyzes unstructured data

A new version of ABBYY FlexiCapture has been released. The scalable and universal enterprise capture platform enables organizations to automatically classify, extract, validate and direct business critical data from incoming customer communications and operational processes - such as customer requests, queries and transactions. Utilizing a range of automated machine learning techniques, the new generation platform redefines the data capture and processing landscape, simplifying the long-standing complexity associated with the software segment.

The new FlexiCapture generation can be deployed as a core enterprise platform with customers rapidly building and running multiple business processes while covering multiple input channels, from emails, paper, fax, e-documents and mobile. Newly implemented machine learning techniques work in a double fashion - on the one hand powering the rapid set-up of data analysis models via the platform studio, and hence rapid solution deployment, and on the other, powering a continuous improvement mechanism in the live business process and application environment, significantly boosting on-going performance and reducing the need for offline maintenance, system downtime and costly professional services - a common industry-wide problem which has plagued buyers of legacy platforms. This is particularly important in use cases such as accounts payables, claims management, transportation/logistics or customer onboarding, where organization have to handle documents from thousands of vendors or customers covering multiple input channels, from emails, paper, fax, e-documents and mobile but containing the same critical business data.

Key features:

 
- Multichannel input support: Documents regardless of source and format are processed consistently in one single flow, including documents received via email, FTP, "hot folders", mobile devices etc.

- Advanced Classification: FlexiCapture now embeds advanced classification technology - using multiple classifiers, including semantic-based classification, and an intelligent voting mechanism to choose the best possible result, thereby enhancing accuracy. The automatic learning process, via neural networks, also radically simplifies set-up removing the need to hand craft complex and time-consuming rules.

- Extraction auto-learning: Based on supervised and reinforcement learning techniques, FlexiCapture 12 has the ability to automatically learn, adapt and continuously improve its data extraction algorithms, even in the live process environment through intuitive "point-and-learn" user guidance. Traditionally complex unseen and variable document layouts, which often break legacy platforms, can be easily incorporated into the core algorithm on-the-fly, significantly reducing Total Cost of Ownership (TCO).

- Cloud-ready architecture: The native multi-tenanted architecture is capable of providing public and private cloud-based deployments. This reduces time to market and shifts the focus away from capital expenditure towards an operational expenditure orientated approach, opening up new opportunities for small and medium sized organizations who no longer need to invest in infrastructure or on-going administrative costs to access powerful capabilities.

- Service Level Agreement (SLA) monitoring and enforcement: SLA provides a mechanism for document processing prioritization to achieve required service levels. Advanced system monitoring and reporting tools help analyze document processing flow and ensure correct prioritization - this supports organizations to better meet both internal and external regulatory compliance and reduce compliance costs.

- Quick start solutions: Pre-built solutions for digital mailrooms, invoice processing and VAT declarations that require no customization are available as add-ons and can be rapidly deployed without the need for costly implementation services.

- Document sets and cases: Multiple linked documents can be processed as one complete case file, with various assembly, processing and validation checks, to improve efficiency in more complex case management scenarios such as customer on-boarding, mortgage loan origination and claims management.