Yorktel CEO explains why they are winning in video communications
Friday, March 24, 2017
Ron Gaboury, CEO of Yorktel is crediting his company’s record success to a multi-tiered strategy set in motion almost 5 years ago.
“Several years ago, we announced a forward-thinking strategic focus on vertical market integration, investment in applications consumable as a service from the cloud, and expanding Yorktel Professional Services, our in-house management consultancy.”
Today, Yorktel Professional Services consultancy works alongside Fortune 1000 and federal government clients to align people, processes and technology with executive goals.
Innovations to Univago, Yorktel’s award-winning cloud video collaboration services platform, established its “Gateway Service as the world’s only solution that can connect SIP, H.323, and WebRTC users in a Microsoft Office365-hosted Skype meeting.”
As a cloud hosted video platform developed specifically to address enterprises’ increasingly complex needs, Univago provides a foundation that underpins next generation workplace collaborative workflows. In addition to Univago virtual meeting rooms (URooms), the platform supports a growing number of applications that overcome real-world shortcomings. Univago’s Skype Gateway Services, for example, provides interoperability with traditional video systems and emerging technologies with Skype for Business users.
Innovations to Univago establish its Gateway Service as the world’s only solution that can connect SIP, H.323, and WebRTC users in a Microsoft Office365-hosted Skype meeting. Univago is also the only service today that can support all bi-directional gateway workflows between H.323, SIP, WebRTC and Skype Office365. In partnership with Microsoft’s largest certified audio conference providers (ACP), Yorktel has been supplying interoperability Gateway services between Office365 Skype meetings and SIP, H.323 and WebRTC video participants while preserving the out-of-box Skype Meeting scheduling and call experience, globally.
What sets Univago apart? Several things. First, its subscription model requires neither capital expenditures nor investment in on premise hardware. Second, Univago is the only service today that can support all bi-directional gateway workflows between H.323, SIP, WebRTC and Skype Office365. And third, Yorktel’s regional datacenters in North America, EMEA and APAC ensure users’ media will always travel the most efficient path and deliver a true global service and experience. In April 2017, Univago will also feature several new features and functionality, including: Recording & Streaming; New Meeting features; and Japanese language support. Side note: Yorktel recently expanded into APAC with a regional HQ in Tokyo.
But what about Professional Services?
Today’s global market is complex, and the simplistic ‘one-size fits all’ approach of many solutions providers is not only failing, but also levying devastating consequences on customers to whom a well-oiled operation was promised. Yorktel Professional Services, the company’s in-house management consultancy, offers expansive advisory services that not only prevent these nightmare scenarios, but also exceed the boundaries of end-to-end project engagement. Professional Services consultants work alongside customers from the initial assessment, use-case examination, planning and roadmap development, to rollout execution, post-deployment support and training.
Most mid-size and large private companies and government agencies operate in a world with an increasingly diverse set of systems, devices and other technologies. Project delivery managers are tasked with identifying the right solutions, ensuring compatibility with multiple devices and operating systems (OS), and driving efficient, sustainable usage, while seeking ease-of-use and user simplification.
Yorktel Professional Services consultants are contracted to simplify and solve many different problems in complex environments. From healthcare to financial services and consumer packaged goods, universal video communications and collaboration, multi-system operating system and device compatibility, as well as productivity measurement, demand from customers looking for assistance to navigate the path to the Next Generation Workplace is soaring.
“By employing Yorktel’s Next Generation management strategies, organizations should be commended for embracing change to an unfamiliar environment that now includes remote workers, flexible scheduling, and on-demand, multi-site collaboration,” said Vishal Brown. “But thoroughly assessing the current set-up and situation, aligning project goals with both current and future use-cases, building the deployment roadmap, executing rollout, system training and ongoing support is quite daunting.”
“Today, those strategies are paying significant returns, concluded Gaboury.”
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