3/22/2017 8:26:53 AM
Conversocial Acquires HipMob
Cloud-based Social Customer Service,Talk to mobile users inside your app
https://appdevelopermagazine.com/images/news_images/Conversocial-Acquires-HipMob-App-Developer-Magazine_c80f82cj.jpg
App Developer Magazine

Conversocial Acquires HipMob



Christian Hargrave Christian Hargrave in Cloud Services Wednesday, March 22, 2017
10,041

Customer relations and engagement platform Conversocial acquires HipMob.

Conversocial announces its acquisition of HipMob, a Y-Combinator Alumnus that developed an integrated live chat platform for websites and mobile apps. The acquisition paves the way for Conversocial to extend its best-in-class digital customer engagement platform to better serve customers who prefer web-based chat channels and in-app messaging on mobile for customer care.
 
Conversocial’s acquisition of HipMob is hoped to enable brands to better optimize customer care agents on a single platform fully integrated across social, messaging and chat. As companies increasingly experience social volumes spikes during crisis situations, it's critical that customer care teams are able to seamlessly shift between channels. This acquisition will soon enable Conversocial to deliver clients live chat integration quickly, with functionality across all channels including web, iOS and Android.
 
“The future of all customer service is in messaging. By building a fully integrated digital customer engagement platform, we can provide a comprehensive solution with the best of social and messaging, enabling our clients to engage their customers wherever they are”, said Joshua March, CEO and Founder of Conversocial. “HipMob is a natural fit for Conversocial and will provide us with the ability to seamlessly integrate web-chat and in-app chat functionality at scale. We see this acquisition as a vital extension to our platform, ultimately capturing and engaging those customers who favor web-based chat and enabling our clients to provide a seamless customer experience across all digital channels, on a single platform. Bringing best practices established on social channels into web-chat interfaces promises to continue to deliver a personal and human customer experience, strengthen customer loyalty and brand recognition and improve the bottom line.”
 
“As prominent as customer engagement has become over social channels, live chat and in-app messaging remain a go-to channel for customers. Becoming a part of Conversocial’s industry-leading platform is testament to the power of multi-channel engagement and will serve to broaden and strengthen the relationship between customer and brand”, said Ayo Omojola, Founder & CEO of HipMob. “The social engagement principles forged by Conversocial represent the evolution of how web-chat and in-app messaging will be used to maintain a positive human experience for customers who prefer to use a wide array of channels.”

Read more: http://www.conversocial.com


Google Cloud Platform in Action

Google Cloud Platform in Action teaches you to build and launch applications that scale, leveraging the many services on GCP to move faster than ever. You'll learn how to choose exactly the services that best suit your needs, and you'll be able to build applications that run on Google Cloud Platform and start more quickly, suffer fewer disasters, and require less maintenance.

Data Science on the Google Cloud Platform

Learn how easy it is to apply sophisticated statistical and machine learning methods to real-world problems when you build on top of the Google Cloud Platform (GCP). This hands-on guide shows developers entering the data science field how to implement an end-to-end data pipeline, using statistical and machine learning methods and tools on GCP. Through the course of the book, you’ll work through a sample business decision by employing a variety of data science approaches.

475 Tax Deductions for Businesses and Self-Employed Individuals

Are you paying more taxes than you have to as a developer or freelancer? The IRS is certainly not going to tell you about a deduction you failed to take, and your accountant is not likely to take the time to ask you about every deduction you’re entitled to. As former IRS Commissioner Mark Everson admitted, “If you don’t claim it, you don’t get it.

A hands-on guide to mastering mobile forensics for iOS and Android

Get hands-on experience in performing simple to complex mobile forensics techniques Retrieve and analyze data stored not only on mobile devices but also through the cloud and other connected mediums A practical guide to leveraging the power of mobile forensics on popular mobile platforms with lots of tips, tricks, and caveats.

Gps tracker for kids

The Chirp GPS app is a top-ranked location sharing app available for Apple and Android that is super easy to use, and most of all, it's reliable.

The Latest Nerd Ranch Guide (3rd Edition) to Android Programming

Write and run code every step of the way, using Android Studio to create apps that integrate with other apps, download and display pictures from the web, play sounds, and more. Each chapter and app has been designed and tested to provide the knowledge and experience you need to get started in Android development.