Callidus Health's technology is using ShoreTel's CPaaS
|Michael Haynes in Cloud Services Friday, February 3, 2017|
Callidus Health needed a reliable platform to serve as the foundation for their healthcare answering service and communications suite. Since their communications suite handles patient information and time-sensitive patient requests, it was essential that the voice and SMS platform they selected deliver low latency and HIPAA compliance to ensure all information is received immediately and securely.
By leveraging the Summit platform, Callidus Health's CareLINK solution is able to route patient requests to the appropriate doctor based on the patient's needs. CareLINK eliminates the need for third-party answering services and pagers by alerting the doctor of a new patient request via email, voice or text, allowing for fast physician follow up. CareLINK also uses Summit's call scheduling functionality to automate voice and SMS appointment reminders for patients. Plus, text-to-speech functionality makes it easy for users to update the appointment reminders without having to record and upload a new message.
Callidus Health's provider solution, CareTEAM, allows doctors to communicate with one another via email, text and voice over IP. CareTEAM also supports group texts so nurses, doctors and pharmacists can converse in a single, secure conversation. Doctors, nurses and pharmacists also have access to patient profiles which allows care teams to share patient information and can alert one another about updates to the record. The Summit Platform enables secure transmission of important scheduling and profile data over HTTPS-based APIs to streamline and simplify interactions among the various parties.
"ShoreTel Summit allows businesses and service providers to set themselves apart with communications apps that deliver personalized customer experiences while ensuring security and confidentiality," said Mark Roberts, chief marketing officer at ShoreTel. "Summit brings together ShoreTel's proven telephony expertise with developer-friendly tools, voice and SMS APIs, and built-in application hosting so it is easy, quick and cost-effective for enterprises and startups alike to build highly scalable apps."
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