pagerduty study shows organizations employ a reactive approach to it service incident management

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PagerDuty Study Shows Organizations Employ a Reactive Approach to IT Service Incident Management

Wednesday, November 12, 2014 by Stuart Parkerson

A recent study conducted by Forrester on behalf of PagerDuty, an operations performance management provider, has found that traditional “reactive and tactical” incident management practices is resulting in critical gaps within the incident lifecycle. These gaps can lead to poor system reliability, magnifying the need for businesses to adopt an intelligent incident resol...

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