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PagerDuty-Study-Shows-Organizations-Employ-a-Reactive-Approach-to-IT-Service-Incident-Management

PagerDuty Study Shows Organizations Employ a Reactive Approach to IT Service Incident Management


Wednesday, November 12, 2014 by

A recent study conducted by Forrester on behalf of PagerDuty, an operations performance management provider, has found that traditional “reactive and tactical” incident management practices is resulting in critical gaps within the incident lifecycle. These gaps can lead to poor system reliability, magnifying the need for businesses to adopt an intelligent incident resol...

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