omni channel management
omni channel management news search results
Developer news items we found relating to omni channel management
Appian announces the intelligent contact center platform
Monday, April 30, 2018 by Christian Hargrave
Appian has announced a new product for rapidly building contact center solutions. Appian Intelligent Contact Center Platform is a new cloud platform tailored to the unique needs of contact center teams. The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation so...