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IVR technology is losing money from customers because people hate them
Friday, September 27, 2019 by Freeman Lightner
Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.
The 2019 Vonage IVR sur...
Mobile frustration index shows growing stress
Wednesday, September 25, 2019 by Freeman Lightner
NetMotion Software has published the Mobile Frustration Index, a ranking of the most frustrating issues that affect US mobile workers today. As our mobile workforce continues to grow, the results of this research identify the most significant pain points that businesses should remediate in order to improve the experience of their mobile employees.
Based on a sur...