metrics versus kpis putting numbers in their places

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Metrics Versus KPIs Putting Numbers in Their Places

Thursday, December 31, 2015 by Don Vilsack

As a quality assurance professional who has been involved with process improvement for nearly two decades, I continue to be surprised by the number of developers, testers, and other software team members who do not recognize the difference between metrics and key performance indicators (KPIs).This is not surprising, because in the business world - especially in the real...

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