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IVR-technology-is-losing-money-from-customers-because-people-hate-them

IVR technology is losing money from customers because people hate them


Friday, September 27, 2019 by

Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.  The 2019 Vonage IVR sur...

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