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IVR technology is losing money from customers because people hate them

Friday, September 27, 2019 by Freeman Lightner

Vonage, a global business cloud communications leader, today published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they've reached an automated menu of options, known as Interactive Voice Response (IVR), losing that company $262 per customer every year.  The 2019 Vonage IVR sur...

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