Generative AI virtual agent from Serviceaide
Wednesday, May 24, 2023 by Brittany Hainzinger
Serviceaide, Inc. has announced its AI-Everywhere Luma Virtual Agent and AI-based solutions. Integrating Generative AI, Luma 3.0 provides a quantum leap in efficiency, productivity, cost reduction, and business process innovation. Luma provides the benefits of Generative AI with nothing extra to buy, it’s built into our technology core to improve all service manag...
PKI Spotlight security solution launches
Wednesday, April 6, 2022 by Freeman Lightner
PKI Solutions announced the introduction of PKI Spotlight, an industry solution that provides real-time monitoring and alerting of the availability, configuration, and security of all organizations' PKI environments, all consolidated into one easy-to-use dashboard. PKI is a foundational technology for almost every identity and data encryption solution...
VSM predictive analytics move to the forefront in 2021
Wednesday, January 20, 2021 by Richard Harris
Progressive delivery is a unified lifecycle for improving products, encapsulating planning changes, writing and deploying code, testing safely, and releasing and measuring impact. Next year, the pieces will finally come together to make progressive feature delivery not just a reality, but commonplace throughout the enterprise market. In 2021, we will see several rising ...
Comparing IT operations and IT service teams
Friday, January 17, 2020 by Richard Harris
As CIOs look ahead to 2020, they need to address the growing convergence of IT services and IT operations by implementing strategies to break down silos between departments. Vidhya Srinivasan, VP of Solution Marketing and Digital Service Management & Operations at BMC Software, recently sat with us to discuss how organizations can run and reinvent their businesses w...
Digital change tips from SolarWinds
Wednesday, October 30, 2019 by Richard Harris
Successful change management can identify services, users, applications and devices impacted by technology changes. Digital changes typically impact more than one department, so change management shouldn't be left responsible to solely one team, and when businesses are adopting digital solutions, it is important to keep the change management...
New intelligence suite aims to help tackle problems with growing IT
Friday, July 12, 2019 by Brittany Hainzinger
Snow Software announced a new suite of offerings to better empower customers to address their growing IT operations, cloud shift and digital transformation challenges. This new set of offerings is aligned to strategic business outcomes, providing customers with product choices that will better meet their unique needs now and in the future.
“The market has evolv...
AI driven codeless testing solution drops from Perfecto
Thursday, March 14, 2019 by Richard Harris
Perfecto announced it will release Perfecto Codeless, an AI-driven codeless testing solution that allows teams to automate the process of writing test scripts regardless of skill level. Equipped with machine learning (ML) capabilities, changes to the test script are made agnostically, allowing scripts to continuously run and fix themselves without disrupting operations....
Zinier gets $22M to transform field service management with automation
Monday, March 11, 2019 by Brittany Hainzinger
Zinier has raised $22 million in Series B funding to accelerate global growth and expand its platform to meet the growing needs of field service organizations. Returning investor Accel led the round, along with Founders Fund, Nokia-backed NGP Capital, Qualcomm Ventures LLC and returning France-based investor Newfund.
The investment coincides with the field service in...
AIOps+ platform updates
Monday, February 4, 2019 by Richard Harris
FixStream, a pioneer in AIOps+ solutions for Autonomous IT Operations, introduced an advanced version of its product, the AIOps+ platform to quickly detect, predict and resolve business issues across an enterprise’s entire hybrid IT environment.
FixStream’s new 9.0 release offers advancements in event and ticket intelligence, correlation of bus...
Cloud Native SDK for Kubernetes has been launched by Pulumi
Tuesday, September 18, 2018 by Richard Harris
Pulumi Corporation announced the availability of its Cloud Native SDK for Kubernetes enabling a code-based approach to creating, deploying and managing applications across clouds including Microsoft AKS, Amazon EKS, and Google GKE, in addition to on-premises and hybrid environments. Pulumi also announced it has joined the Cloud Native Computing Foundation to accelerate ...
The ITOM Platform is built on a foundation of shared microservices
Monday, May 7, 2018 by Richard Harris
Micro Focus has announced the IT Operations Management (ITOM) Platform. The ITOM Platform is built on a foundation of shared microservices - including analytics, orchestration and ChatOps collaboration. The platform’s microservices are re-useable and include RESTful APIs to enable customers and partners to extend their IT management and DevOps processes. Micro Focus als...
GE Digital unveils new industrial software solutions
Wednesday, November 1, 2017 by Christian Hargrave
GE has unveiled expansions to its suite of edge-to-cloud technologies and industrial applications, designed to help its customers build a complete asset strategy. These additions to the GE Digital portfolio complement software applications that drive industrial productivity and extend these benefits through Predix, the application development platform for the Industrial...
Manifold comes out of stealth to connect developers to cloud services
Tuesday, September 26, 2017 by Richard Harris
Manifold has launched from stealth with $15 million USD in Series A funding from OMERS Ventures, Boldstart Ventures, Version One Ventures, Amplify Partners and Leaders Fund. Manifold is working to redefine the developer services ecosystem with a platform that allows developers to easily find, buy, and manage their favorite services - from email to logging - without bein...
CoresystemsSightCall partnership brings AR to field service
Monday, August 28, 2017 by Christian Hargrave
Coresystems, a provider of cloud-based field service and workforce management software, has announced its partnership with SightCall, a video communications cloud platform. The partnership will bring the augmented reality (AR) functionalities of SightCall’s Video Assistance to Coresystems’ field service solution, allowing for field technicians to leverage augmented remo...
IT pros think their job will get harder in next 3 years
Tuesday, August 22, 2017 by Christian Hargrave
ManageEngine, a real-time IT management company and creators of ServiceDesk Plus has announced the results of its IT Service Management Future Readiness survey. The report, which was conducted in collaboration with ITSM.tools, consisted of ten questions that focused on the opportunities and challenges ITSM will see in the future. It was presented to ITSM professionals a...
HPE containerizes their ITOps management software
Tuesday, April 18, 2017 by Richard Harris
Hewlett Packard Enterprise Software launched new containerized versions of its HPE IT Operations Management (ITOM) offerings. These suites - Hybrid Cloud Management, Data Center Automation, Operations Bridge, and IT Service Management Automation - help enterprise IT customers manage their private and public cloud infrastructure, and deliver new services at scale in resp...
Why app developers are choosing to freelance
Tuesday, January 31, 2017 by Richard Harris
Freelancing is increasingly becoming a career path that people are pursuing, and not only that, is one that could be leading to statistically higher work satisfaction than the traditional employment situation for many people globally. 50% of freelancers say there’s no amount of money you could pay them to take a traditional job, according to a study done by Freelancing ...
VictorOps announces a new JIRA service desk integration
Wednesday, October 12, 2016 by Richard Harris
VictorOps announces a new bidirectional integration that connects Atlassian JIRA Service Desk with VictorOps’s real-time incident management platform. This integration adds to an already comprehensive set of integrations between VictorOps and JIRA Software, HipChat, Confluence, and StatusPage.JIRA Service Desk is Atlassian's modern service management offering providing ...
DOES16 Opens Discounted Registration
Friday, September 9, 2016 by Richard Harris
IT Revolution just announced the conference program for the 2016 DevOps Enterprise Summit (DOES16). The event, which aims to identify and amplify DevOps best practices for technology leaders of large enterprises, will be held in San Francisco from November 7-9. For a limited time only, attendees can receive a 20 percent discount when they register to att...
CA Technologies Releases Updates to Agile Management Platform
Wednesday, June 15, 2016 by Richard Harris
CA Technologies has released new functionality to its Agile Management portfolio that includes integrations between CA Project & Portfolio Management (CA PPM) and CA Agile Central (formerly Rally), a new persona-based approaches to PPM and IT Service Management (ITSM) with CA PPM and CA Service Management, and new features in CA Agile Central. The integrated so...
NEC and Netcracker Launch New Agile Virtualization Platform and Practice
Monday, May 9, 2016 by Richard Harris
NEC Corporation and Netcracker Technology have teamed to launch a new Agile Virtualization Platform and Practice (AVP), which offers a set of tools, platforms and services for Software-Defined Networking (SDN) and Network Functions Virtualization (NFV).With the new AVP solution, NEC and Netcracker will help service providers move their operations, business processes and...
Intelligent Communications Can Help DevOps Streamline Processes
Monday, March 7, 2016 by Richard Harris
We visited with Sendhil Jayachandran with xMatters to discuss how layering intelligent communications across an enterprise can help DevOps streamline processes. ADM: What is intelligent communications?Jayachandran: Intelligent Communications connects insights from any system to the people that matter in order to accelerate essential business processes. It integrate...
XebiaLabs Introduces New Updates to its DevOps and Continuous Delivery Solutions
Wednesday, January 13, 2016 by Stuart Parkerson
XebiaLabs offers a portfolio of DevOps and continuous delivery software and has announced a new version of its XL Release software release orchestration product offering improvements in the solution’s ability to release orchestration across teams, processes and tools. XL Release allows companies to automate, orchestrate and get visibility into software release pipelines...
Flexera Software's Universal Enterprise App Store Offers New Cloud Based Functionality
Wednesday, November 11, 2015 by Richard Harris
Flexera Software’s universal enterprise app store, App Portal, has been updated to provide new upport for companies who are delivering cloud apps to their employees. This new functionality includes enhanced Apple Mac environments, tracking of time and cost savings associated with implementing a self-service enterprise app store, and more.App Portal is a universal ...
IoT Provider myDevices Launches New Platform
Monday, October 12, 2015 by Richard Harris
IoT Provider myDevices develops middleware platforms and application solutions for the Internet of Things and as part of its product offering has launched a new IoT Platform as a Service. The platform combines a consumer-facing front end with data collection, analysis, and engagement tools at the back end. The customizable IoT platform is combined with professiona...
Developers Can Now Use RingCentral To Integrate Business Communications Into Apps
Tuesday, October 6, 2015 by Stuart Parkerson
The RingCentral Connect Platform, currently in beta, is an open, self-service platform that allows developers to integrate business communications logic into enterprise applications. The platform opens APIs to expose the entire RingCentral cloud-based business communications system as an open platform.The platform offers a family of cloud APIs and SDKs that provides dev...
Blazent Provides New Big Data Intelligence Platform
Tuesday, July 7, 2015 by Richard Harris
Blazent has launched the Blazent Data Intelligence Platform, a big data platform that can access enterprise data from hundreds of disparate IT datastores into a single foundation of data. The platform helps solve the problem of siloed, incomplete and inaccurate data by leveraging a new big data engine and a 5-step data evolution process which begins with data atomi...
TOPdesk Available as Virtual Machine in the Microsoft Azure Marketplace
Wednesday, June 24, 2015 by Stuart Parkerson
TOPdesk, a provider of service management solutions for IT, facilities management and eHRM help desks, is now available as a virtual machine in the Microsoft Azure marketplace. TOPdesk develops, sells, implements and supports software that helps organizations efficiently organize their services. The software supports service desks and other service departments in p...
Good Technology Offers Mobile App Service Management Platform
Wednesday, November 12, 2014 by Stuart Parkerson
Good Technology is launching a new mobile service management solution, Good Mobile Service Manager, for the 1,300 third-party ISV apps and custom mobile apps built on the Good Dynamics Secure Mobility Platform. The new service manager allows companies to have deeper visibility and control of their mobile apps.Good Mobile Service Manager proactively monitors any app buil...
CA Technologies New API Management, DevOps, Security, and Management Cloud Solutions at CA World
Tuesday, November 11, 2014 by Richard Harris
CA Technologies kicked off its annual CA World conference this week in Las Vegas with the announcement of new security, API management, DevOps, and management Cloud Solutions. The annual event features over 5,000 attendees gathering together to learn about new CA products and other innovations in the new application economy.DevOps SolutionsCA Technologies announced new ...
Flowfinity Wireless’s Enterprise Mobile App Solution Now Offers Third Party Self Service Capabilities
Wednesday, May 28, 2014 by Stuart Parkerson
Flowfinity Wireless’s latest version of its Flowfinity Actions enterprise mobile app software now provides customer portals to provide the ability for companies to let their customers log into Flowfinity directly for self-service capabilities such as service requests, information updates, document access, or viewing of past and scheduled services. Flowfinity s...
Knetik Media Launches Knetik Cloud for Game Platform Services
Tuesday, March 18, 2014 by Stuart Parkerson
Knetik Media is launching the Knetik Cloud which will offer content publishers the ability to save money and time while expanding the breadth of user engagement. The cloud service will organize, manage and deliver content on a platform that is multi-device aware and multi-lingual capable.The Knetik Cloud enhances the user experience through an advanced gamification enga...