customer experience is becoming critical and needs revamped

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Customer experience is becoming critical and needs revamped

Tuesday, May 9, 2017 by Christian Hargrave

Organizations need to rethink traditional approaches to customer experience management according to a new study sponsored by Axway in partnership with industry analyst firm IDC. The study, The Role of Customer Experience Networks in Delivering Value-Based Digital Transformation, found that despite customer experience being the top digital initiative for organizations, 6...

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