CA Technologies marked a major milestone in the company’s autonomous strategy with the availability of CA Digital Experience Insights now combined with the power of CA Operational Intelligence and CA Automic Service Orchestration. The AIOps-driven platform is designed to enable IT teams to automate and eliminate key tasks and make self-healing applications a reality.
CA’s AIOps platform leverages new, innovative AI, machine learning and automation capabilities. The platform normalizes, correlates and analyzes the rapidly increasing volume and variety of IT operational data across the entire digital delivery chain. Seamlessly spanning cloud to mainframe provides for superior user experiences, while speeding innovation and increasing IT efficiency.
In a recent survey conducted by TechValidate, 76% of surveyed customers indicated that predicting probable future events that may impact availability and performance is the primary benefit of AIOps platforms.
“Speed, scale and customer experience defines value in today’s digital economy, and AI-driven systems of intelligence that increase revenue and improve operations are critical to our customers’ digital transformation,” said Ashok Reddy, general manager of DevOps solutions at CA Technologies. “With the advent of nondeterministic, ‘self-driving’ apps, only CA can deliver the AI-driven analytics and machine learning required to autonomously predict and remediate incidents whereby transforming IT into a strategic competitive advantage.”
According to Gartner, “By 2023, 30% of large enterprises will be using artificial intelligence for IT operations (AIOps) platforms and digital experience monitoring (DEM) technology exclusively to monitor the nonlegacy segments of their IT estates, up from 2% in 2018.” Furthermore, “by 2023, AIOps platforms will become the prime tool for analysis of monitoring data. Today's domain-specific monitoring tools will become specialist, midlevel managers, who, while continuing to exist, will feed their important data into AIOps for consolidated, higher-level analysis.”
“Today’s customer wants everything done better, faster and cheaper and CA’s AIOps platform helps us to do that,” says John O’Donnell, Vice President of Operations at IntelliNet. “With CA Operational Intelligence, we’re resolving problems faster, with the right resources, and in many cases avoiding issues altogether, making us a more competitive and attractive partner for new and existing customers.” To create apps that are truly self-healing, IT teams need systems that can automate problem recognition and the execution of multiple corresponding steps to fully remediate issues across complex hybrid IT environments.
CA Digital Experience Insights uses machine learning and complex pattern matching to automatically identify the root cause of common app performance issues such as limited computing capacity and Java memory errors. Through a seamless connection to CA Automic Service Orchestration, this root cause identification automatically triggers a cascade of corresponding actions such as scaling up additional resource, initiating restarts or failing over to active resource. The end result is that many common performance issues can be remedied before they ever impact end users; often without any human intervention.
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