Developers who have been wondering how to deploy chatbots intelligent enough to handle requests for customer assistance should take a look at Drippler, which just released a new AI and community powered chatbot to provide 24/7 tech assistance to Android users. Users who have a question on how to use a feature, how to set up a phone, or which app would be best for a specific purpose, can engage with Drippler’s chatbot, Wiz, to get the answers they are looking for.
By joining chatbot technology with a “human-in-the-loop” system, Drippler can outperform the traditional models of tech support call centers and online reps working limited hours. Chatbots are able to provide relevant answers to an unlimited number of users 24/7, and when technological limits prevent them from producing an answer, human tech experts are there to take over, eliminating the frustration that many users feel when they try to get answers through outdated tech support models or chatbots that don’t understand them.
“The combination of AI and live human interaction helps overcome the limitations of each – thus answering the dilemma that chatbots present to developers: How to assure quality when developing a chatbot,” said Matan Talmi, CEO of Drippler.'
Drippler 3.0 is available on Google Play and will be available on Facebook Messenger and iOS in 2017.
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