CA Technologies says digital transformation is paying off

The scorecard results clearly indicate that digital transformation is paying off with tangible benefits as respondents reported: 

- 74 percent report improvement in customer experience
- 76 percent report improvement in digital reach
- 33 percent increase in speed to market
- 40 percent increase in customer satisfaction
- 37 percent increase in new business revenue
 
Developing Countries Top the List

Against a global average BIS score of 53, many developing countries top the list – India (79), Thailand (71), Brazil (69), Indonesia (66) and Malaysia (64). The U.S. scored 57 and all of the European countries scored lower.

Emerging and developing economies have more ability than mature countries to start their digital transformation efforts with a “clean slate” approach that has less legacy environments to deal with. Therefore, the payoffs can be faster and more significant.
 
From a vertical sector perspective, the top 5 industries were telecoms (59), banking & financial services (57), public sector (56), retail (54) and healthcare (53). The surprise performance of the public sector reconfirms the strong emphasis governments have been placing on leveraging the app economy and digital transformation to provide more jobs, increase tax revenue and provide better services to their citizens.
 
The research also explored the key technology choices and best practices businesses are deploying in their digital transformation efforts and what effect they have on business performance.