Talla launched version 2.0 of the Talla Intelligent Knowledge Base. This new platform update harnesses techniques in natural language processing and AI-powered automation to achieve significant benefits for revenue generating teams within companies.
Rob May, Founder and CEO Talla said: “Businesses today are driven by information, but the way that information is written makes it difficult to access simple crisp answers for customers. Talla uses AI to solve that problem. Our AI doesn’t just analyze content - it builds a knowledge graph to really understand it. With Talla, you can turn any section or any page of your knowledge base into a chatbot, then deploy that to arm your customer-facing employees with the information needed to generate results. And when your information contains actions, we can automate those actions as well, saving you significant amounts of time while simultaneously improving the customer experience.”
The AI powered knowledge and information management platform was developed for Sales, Customer Support, and Client Success, with the functions of customer-facing teams at the forefront of the Talla team’s design and development work. The Intelligent Knowledge Base 2.0, with capabilities beyond those of a chatbot, allows managers to utilize machine learning to train content, eliminate outdated information, and make trusted institutional knowledge discoverable for their teams’ needs.
Address:
3003 East Chestnut Expy
STE# 575
Springfield, Mo 65802
Phone: 1-844-277-3386
Fax:417-429-2935
E-Mail: contact@appdevelopermagazine.com