callstats.io has announced availability of the first artificial intelligence solution for WebRTC, called Optimize. Optimize helps improve call quality by applying AI and ML algorithms. Optimize works in the background estimating the optimal quality for each user, using insights from the previous sessions. The insights are created in real-time for each individual end-user and are based on the data collected across all callstats.io’s customers. This makes it easier and faster for real-time communication providers to expand to new geographies and markets.
“Video calling has been available for two decades and while the quality of the codecs has improved, it is still suboptimal for many common situations,” said Varun Singh, Founder and CEO of Callstats. “Common issues in video calls include low quality video often resulting in a pixelated image, freezing or clipped media, video and audio being out of sync, or a video call suddenly ending. The problems are caused by a variety of reasons, most of which can be fixed automatically before the call starts or in real-time when the call is ongoing. Optimize gives real-time communications providers immediate access to call quality insights that would otherwise take months or even years to accumulate.”
Optimize looks at the context (for example, location, network and device characteristics) for each participant in a call and provides each participant with appropriate settings that would offer the best possible audio and video quality. Each call monitored by Callstats is analyzed and the AI algorithms use insight across the complete install base to provide the most suitable configurations for each call anywhere in the world. The configurations are provided automatically in the background without any explicit action from an end-user.
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