LivePerson, Inc., a provider of mobile and online messaging business solutions, has announced a new app release - the Contact At Once! mobile agent app.
The new app allows brand representatives using the Contact At Once! platform to manage customer interactions in a more intuitive -mobile way, including the ability to stay logged in with the app running in the background so mobile messaging conversations with consumers are simpler to manage. Other updates include faster speed, a new user interface and improved video streaming within live conversations.
The platform supports both asynchronous
messaging conversations via text or popular platforms like Facebook and Google, allowing communication over an extended period of time, with no 'session' that ends, and closed conversations remaining in the system. They can be resumed at any time by the agent or the consumer, which strengthens the relationship by making the experience more convenient and accessible. The system also supports live web chat conversations.
The revamped user-friendly interface allows customer-facing representatives to tend to multiple conversations without confusion or hassle. Following a conversation, agents can add comprehensive notes based on the interaction into consumer profiles. The platform also offers improved video streaming in live web chats and easier access to all conversations whether they are
live chats or messaging that has happened via text.
'With a rise in customer preference for messaging with a brand instead of calling them, the ability for agents to to manage multiple conversations simultaneously is paramount,' said LivePerson founder and CEO Robert LoCascio. 'We are excited to see brands embracing the app and with the new interface updates there is an even greater ease of use, as well as the increased convenience when managing multiple conversations.'