Generative AI virtual agent from Serviceaide
Wednesday, May 24, 2023 by Brittany Hainzinger
Serviceaide, Inc. has announced its AI-Everywhere Luma Virtual Agent and AI-based solutions. Integrating Generative AI, Luma 3.0 provides a quantum leap in efficiency, productivity, cost reduction, and business process innovation. Luma provides the benefits of Generative AI with nothing extra to buy, it’s built into our technology core to improve all service manag...
Opsera has announced its Salesforce CD release automation
Monday, June 28, 2021 by Brittany Hainzinger
Opsera announces its native Salesforce CI/CD release automation functionality. This new feature gives Business Application teams the same powerful DevOps platform that software delivery teams use to significantly shorten software delivery cycles, enhance pipeline quality and security, lower operations costs and align software delivery to business outcomes.
Industry s...
Comparing IT operations and IT service teams
Friday, January 17, 2020 by Richard Harris
As CIOs look ahead to 2020, they need to address the growing convergence of IT services and IT operations by implementing strategies to break down silos between departments. Vidhya Srinivasan, VP of Solution Marketing and Digital Service Management & Operations at BMC Software, recently sat with us to discuss how organizations can run and reinvent their businesses w...
Digital change tips from SolarWinds
Wednesday, October 30, 2019 by Richard Harris
Successful change management can identify services, users, applications and devices impacted by technology changes. Digital changes typically impact more than one department, so change management shouldn't be left responsible to solely one team, and when businesses are adopting digital solutions, it is important to keep the change management...
eiPaaS value as seen from Jitterbit's CTO
Wednesday, September 25, 2019 by Richard Harris
Fragmented technologies have the power to stop an enterprise dead in its tracks. However, there is one secret weapon every business needs to give themselves a fighting chance to quickly grow to the levels of those other major companies. Enterprise integration has become the great growth enabler for today's enterprises. We spoke with, Manoj Chaudhary, CTO and VP...
New DevOps Institute program
Tuesday, August 13, 2019 by Richard Harris
DevOps Institue, a global member-based association for advancing the human elements of DevOps, revealed the introduction of its DevOps Institute Ambassador program. The program invites and acknowledges accomplished volunteers from across the globe who are committed to leading and empowering the DevOps Institute member community with the SKIL Framework to advan...
New intelligence suite aims to help tackle problems with growing IT
Friday, July 12, 2019 by Brittany Hainzinger
Snow Software announced a new suite of offerings to better empower customers to address their growing IT operations, cloud shift and digital transformation challenges. This new set of offerings is aligned to strategic business outcomes, providing customers with product choices that will better meet their unique needs now and in the future.
“The market has evolv...
AIOps+ platform updates
Monday, February 4, 2019 by Richard Harris
FixStream, a pioneer in AIOps+ solutions for Autonomous IT Operations, introduced an advanced version of its product, the AIOps+ platform to quickly detect, predict and resolve business issues across an enterprise’s entire hybrid IT environment.
FixStream’s new 9.0 release offers advancements in event and ticket intelligence, correlation of bus...
Automic intelligent automation platform released
Friday, October 27, 2017 by Richard Harris
Automic, one of CA Enterprises most recent acquisitions, recently announced its first major product release under the CA name, and that Automic has been named the flagship piece of CA’s new Intelligent Automation platform. The move demonstrated CA’s investment in the automation market, a market said to have a potential to grow to $10B by 2020. This is Automic’s first pl...
IT pros think their job will get harder in next 3 years
Tuesday, August 22, 2017 by Christian Hargrave
ManageEngine, a real-time IT management company and creators of ServiceDesk Plus has announced the results of its IT Service Management Future Readiness survey. The report, which was conducted in collaboration with ITSM.tools, consisted of ten questions that focused on the opportunities and challenges ITSM will see in the future. It was presented to ITSM professionals a...
DOES16 Opens Discounted Registration
Friday, September 9, 2016 by Richard Harris
IT Revolution just announced the conference program for the 2016 DevOps Enterprise Summit (DOES16). The event, which aims to identify and amplify DevOps best practices for technology leaders of large enterprises, will be held in San Francisco from November 7-9. For a limited time only, attendees can receive a 20 percent discount when they register to att...
CA Technologies Releases Updates to Agile Management Platform
Wednesday, June 15, 2016 by Richard Harris
CA Technologies has released new functionality to its Agile Management portfolio that includes integrations between CA Project & Portfolio Management (CA PPM) and CA Agile Central (formerly Rally), a new persona-based approaches to PPM and IT Service Management (ITSM) with CA PPM and CA Service Management, and new features in CA Agile Central. The integrated so...
Intelligent Communications Can Help DevOps Streamline Processes
Monday, March 7, 2016 by Richard Harris
We visited with Sendhil Jayachandran with xMatters to discuss how layering intelligent communications across an enterprise can help DevOps streamline processes. ADM: What is intelligent communications?Jayachandran: Intelligent Communications connects insights from any system to the people that matter in order to accelerate essential business processes. It integrate...
Flexera Software's Universal Enterprise App Store Offers New Cloud Based Functionality
Wednesday, November 11, 2015 by Richard Harris
Flexera Software’s universal enterprise app store, App Portal, has been updated to provide new upport for companies who are delivering cloud apps to their employees. This new functionality includes enhanced Apple Mac environments, tracking of time and cost savings associated with implementing a self-service enterprise app store, and more.App Portal is a universal ...
Blazent Provides New Big Data Intelligence Platform
Tuesday, July 7, 2015 by Richard Harris
Blazent has launched the Blazent Data Intelligence Platform, a big data platform that can access enterprise data from hundreds of disparate IT datastores into a single foundation of data. The platform helps solve the problem of siloed, incomplete and inaccurate data by leveraging a new big data engine and a 5-step data evolution process which begins with data atomi...
