Consumers and brands have trust issues says report from Voxpro
Monday, November 19, 2018 by Richard Harris
Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.
Despite the promise of automation and Artificial Intelligence (AI) te...
Using common short codes for mobile app marketing
Friday, February 16, 2018 by Richard Harris
App developers know well the difficulties in marketing their apps. But a highly compelling way to advertise their apps in the context to the real world is being overlooked.Common Short Codes provide an easy way for app developers and brands to get consumers to download an app in context with their current, real-world surroundings. Common Short Codes bring integrity and ...
The future of the voice enabled AI
Friday, August 25, 2017 by Richard Harris
Eventually everything you own will be commanded with text or voice in the future. But specifically we may see that voice has the advantage over it's counterpart due to a more natural feel and simplicity of use. That is why things like Amazon Alexa are starting to take off. Voice recognition has finally got on par with text, and it’s now much faster to say a command than...
SMSpowered chatbots and the massive missed opportunity
Monday, January 30, 2017 by Richard Harris
There’s a lot of buzz around chatbots in the technology industry - what they are, why they’re valuable, how to build a better one, etc. Despite being popular on the tongue however, a new industry survey which polled over 1,500 mobile users in both the US and UK is acting as a wake-up call to enterprises as consumer preferences for new-age mobile communication channels, ...
The frontiers of messaging and chatbots
Wednesday, January 4, 2017 by Eloise Bune
The appetite for chat can’t be satiated. Facebook recently announced 1 billion users on Messenger and WeChat continues to dominate the app universe in China. Messaging apps are forecast to hit 2 billion users by 2018. Way back in 2015, the monthly active users of the top 4 messaging apps overtook the top 4 social media apps, leading many to believe chat is the new socia...
Create a conversational UI for your app in a matter of hours
Tuesday, October 25, 2016 by Richard Harris
AI has become a crucial element in our consumer lives. Chatbots and voice-controlled Siri-like-Assistants are changing the way we interact with apps and even consume products and services. The enterprise market doesn’t want to lag behind and is looking to adopt more and more AI technology to improve its capabilities and efficiency. However, high costs and limited resour...
Why smart apps will be the next phase in business app development
Thursday, October 20, 2016 by Richard Harris
It all started with desktop applications, then it moved to the web, then to mobile, then to multi-channel applications. With each new wave came new uses thanks to technological advancements. Smart Apps mark the next step in the app story. With the rise of the internet of things (IoT), big data and machine learning, it makes sense for apps to evolve to incorporate these ...
The evolving technology of chatbots
Tuesday, October 18, 2016 by Richard Harris
Chatbots are revolutionizing the way customers interact with businesses. While chatbot technology is nothing new to the enterprise, many current solutions that bolster the service experience difficulties like unresponsiveness or imprecise interactions when trying to connect with their customers. To avoid this, Conversable and Mindtree have partnered to standardize ...
YouMail launches new API to help block annoying robocalls
Thursday, October 13, 2016 by Richard Harris
YouMail, a provider of intelligent communication services, has announced a new application program interface (API) that enables telecom carriers, private branch exchange (PBX) providers, and third-party developers to programmatically determine whether a given phone number is an undesirable robot-caller.YouMail’s new API provides access to an ever changing and expanding ...
Drippler intros new AI chatbot to provide 24 hours tech support to Android users
Tuesday, October 11, 2016 by Richard Harris
Developers who have been wondering how to deploy chatbots intelligent enough to handle requests for customer assistance should take a look at Drippler, which just released a new AI and community powered chatbot to provide 24/7 tech assistance to Android users. Users who have a question on how to use a feature, how to set up a phone, or which app would be best for a spec...
IBM: Humanizing Digital Conversations
Friday, October 7, 2016 by Rama Akkiraju
In the Watson Cognitive services portfolio, there are services such as Personality Insights, Sentiment Analysis, Emotion Analysis, Tone Analyzer and Intent Detector (called Natural Language Classifier). These services enable the inference of one’s personality traits, sentiments, emotions, communication tones and the intents expressed by people in their writing respectiv...
IBM Bluemix Runtime Makes Swift Ready for Enterprise
Thursday, September 22, 2016 by Richard Harris
IBM has announced the IBM Bluemix Runtime for Swift, a production-ready Swift runtime on the IBM Cloud for public, dedicated and local deployments. With this release, IBM has made Swift ready for enterprise development.
What's New:
- Enterprises can now build next generation apps in Swift on both client and server-side on the IBM Cloud....
Create Virtual Agents and Chat Bots with IBM Watson Conversation
Thursday, July 14, 2016 by Richard Harris
IBM is moving its Watson Conversation solution into general availability. The platform offers the opportunity to build Virtual Agents and Chat Bots that offer natural conversation flows by combining a series of cognitive techniques: defining intents and entities and crafting dialog to simulate conversation, all in one integrated service. Watson Conversation of...
Why Hasn't the Internet of Things Taken Off and How Can It
Friday, June 17, 2016 by Manav Khurana
Nest thermostats, Hue light bulbs, Fitbit fitness trackers – these and a number of competing devices are the kinds of Internet of Things applications to reach the general public. That’s solid progress if you compare today’s IoT to where it was 5 years ago, when it was primarily the domain of enthusiasts, but it’s a long way from the kind of ubiquity we see in the m...
Text Messaging Remains a Key Factor for Marketers
Monday, March 21, 2016 by Brian Heikes
There are so many different ways people can use smartphones today, including apps, email, music and social media. That being said, it might be surprising to hear that 97 percent of smartphone owners still use text messaging according to Pew Research most recent analysis of smartphone use. This remarkably high figure illustrates that basic communication remains a key dri...
