Future of digital communications according to Sendbird
Wednesday, December 20, 2023 by Richard Harris
Over the last year, human-to-machine interactions skyrocketed almost overnight with the launch of ChatGPT. These interactions were as intelligent and personal as ever, and the hype cycle for generative AI, large language models, and next-generation chatbots has stayed in hyperdrive.
Today, we’re experiencing the biggest paradigm shift since the Internet Dot.com...
Open source AI chatbot privacy issues addressed by Sendbird
Tuesday, December 12, 2023 by Richard Harris
Last month Sendbird became the first communications API platform to integrate Llama2, Meta’s open source LLM. By adding support for Llama2, on top of existing ChatGPT and PaLM-2 integrations, Sendbird became the first platform of its kind to offer organizations greater flexibility for their integration of generative AI chatbots. By doing so, companies can choose t...
AI is here and it is working says UKG
Wednesday, October 25, 2023 by Richard Harris
Don’t call it a takeover, AI’s been here for years. A new global study from HR, payroll, and workforce management software provider UKG reveals that many people use AI daily both at home and at work, and it’s already making millions of jobs easier - employees just don’t know it. This disconnect underscores the need for greater tran...
Generative AI virtual agent from Serviceaide
Wednesday, May 24, 2023 by Brittany Hainzinger
Serviceaide, Inc. has announced its AI-Everywhere Luma Virtual Agent and AI-based solutions. Integrating Generative AI, Luma 3.0 provides a quantum leap in efficiency, productivity, cost reduction, and business process innovation. Luma provides the benefits of Generative AI with nothing extra to buy, it’s built into our technology core to improve all service manag...
Future of digital business in 2022
Tuesday, January 18, 2022 by Richard Harris
Subrah Iyar, CEO and Co-Founder, and Stanley Huang, CTO, and Co-founder from Moxtra share their 2022 predictions about digital interactions, why customer-centric business models will become the norm, how to combat the pain points of backend management, and much more.
Subrah Iyar, CEO, and Co-founder, Moxtra on the future of digital business:
“...
Voice Technology predictions for 2022
Friday, January 14, 2022 by Brittany Hainzinger
Joe Hagan, Chief Product Officer, is responsible for the LumenVox product portfolio. For more than 20 years, Joe has directed high-performing Product Management, Strategy, and Marketing teams across a diverse set of technology companies. Prior to joining LumenVox, Joe established the Product Management function and built out the marketing organization for CiBO Technolog...
Automated testing in 2022
Friday, January 14, 2022 by Richard Harris
Ajay Dawar, Alok Kulkarni, James Isaacs, and Linda Chen from Cyara discuss their 2022 predictions about real-time quality assurance, adopting automated testing, balancing employee experience and innovation, how to deliver innovative customer experiences, why AI won't displace humans for customer support, how enterprises can achieve digital transformation success, an...
DevSecOps will go mainstream this year
Tuesday, January 26, 2021 by Richard Harris
Cybercriminals love Shadow Code exploits because hacking a commonly used library or service can place the malicious code on hundreds or thousands of websites. For example, the widely used jQuery JavaScript library has been breached multiple times, leading to digital skimming attacks broadly across the e-commerce sector. Adding jQuery to an application without ...
Why blockchain is the future
Friday, January 15, 2021 by Richard Harris
The fears from the pandemic have naturally placed more focus on wearables helping us monitor our health, fitness, and keeping us better connected.
Companies such as Apple, Samsung, Fitbit, and others are flooding the market with health and fitness devices to help mankind to stay healthy and happier. I believe we will see even more companies entering this space and mo...
Zero trust framework no longer optional 2021 predictions
Tuesday, January 12, 2021 by Brittany Hainzinger
There’s no doubt that COVID-19 and the shift to remote work have accelerated Zero Trust adoption in the enterprise. In 2021 and the following years, implementing a Zero Trust approach will become essential to protecting every enterprise, regardless of industry. This is due to the increasing volume of cyberthreats that organizations and individuals face on a regula...
Why Low Code No Code will become the mainstay in 2021
Sunday, January 10, 2021 by Richard Harris
2020 has been a year that taught us to let go of old beliefs and embrace change. Traditional businesses that were quick to transform and move online had increased revenues owing to newer business models. Being online and connected, businesses can be run successfully. The COVID-19 pandemic changed the mindset from “plan and act,” to “act and adapt.&rdqu...
Temenos expands Quantum MXDP
Thursday, March 5, 2020 by Brittany Hainzinger
Temenos expanded its Temenos Quantum multi-experience development platform (MXDP), giving businesses greater control of their digital transformation and allowing them to offer smarter, AI-powered digital experiences. Temenos Quantum’s integration with Explainable AI (XAI) powers intelligent, hyper-personalized digital experiences, resulting in higher levels o...
Breakthrough in voice biometric optimization comes with IDVoice 2.11
Monday, January 27, 2020 by Freeman Lightner
ID R&D announced the newest release of its voice biometric solution, IDVoiceTM version 2.11. This release delivers a breakthrough in voice biometric optimization with an AI-based SDK of under 1MB, enabling voice biometrics to be implemented on the edge - from chips to IoT devices - for a new era of security and personalization in the voice-enabled UX.
IDVoice, ID...
AI comes to connected homes thanks to Veego
Friday, January 24, 2020 by Christian Hargrave
Veego Software announced the Veego Self-Care solution based on artificial intelligence (AI) and other advanced technologies, enabling real-time self-support in the connected home. The solution shifts costly and cumbersome subscriber-support actions from traditional customer care to the vigilant Veego AI, saving service providers vast technical support resources and expe...
5 million consumers will own PERS devices by 2024
Tuesday, January 21, 2020 by Brittany Hainzinger
New research from Parks Associates estimates more than 5 million consumers in the US will own PERS devices by 2024. Enabling Independence: Connected Solutions for seniors and Caregivers forecasts traditional and mobile PERS revenue will reach $1.1 billion in the same year.
The report Enabling Independence: Connected Solutions for Seniors and Caregivers assesses the a...
Testing solution to make AI more human launches from Applause
Monday, January 13, 2020 by Brittany Hainzinger
Artificial intelligence (AI) is quickly reaching the mainstream. Once the stuff of science fiction, AI is now used to automate many mundane tasks to make our lives easier. And from a business perspective, AI helps brands personalize digital experiences, save money, and improve customer satisfaction and loyalty.
While the excitement around AI is substantial, one area ...
AI powered news app Audibrow launches
Thursday, December 12, 2019 by Freeman Lightner
Do you have the time to sit and read the news for 2 hours? Is it okay to miss the news that's important to you?... We didn't think so.
Audibrow's free news app is the first AI-powered news app that reads aloud news & educational content with human-like speech. When you don't have time to read, simply listen to the sam...
Passage AI partners with Talkdesk to create AI chatbots
Friday, November 22, 2019 by Richard Harris
Passage AI announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact center platforms, used by large enterprises and small businesses around the world. Passage AI’s chatbot technology seamlessly integrates via an...
NVIDIA's AI platform sets new record
Thursday, August 15, 2019 by Richard Harris
NVIDIA has breakthroughs in language understanding that allow businesses to engage more naturally with customers using real-time conversational AI.
NVIDIA's AI platform is the first to train one of the most advanced AI language models BERT, in less than an hour and complete AI inference in just over 2 milliseconds. This groundbreaking level of performance ma...
Fintech and developers get challenged by Finastra appathon
Thursday, July 11, 2019 by Richard Harris
Finastra has issued a challenge to Fintechs and developers with its first-ever public appathon, inviting anyone with a good idea to build an application that solves a common pain point for North American community banks and credit unions, using its FusionFabric.cloud platform.
Participants will use Finastra’s US Banking APIs, accessible for free on the FusionFa...
Low Code gets AI and ML from OutSystems
Monday, July 1, 2019 by Richard Harris
OutSystems announced that it has added new artificial intelligence and machine learning capabilities to its leading low-code development platform, giving organizations the power to harness automation to create self-service portals, respond to text and voice queries, improve customer service, and much more.
Gartner predicts, “By 2020, customers will manage 85% o...
Watson Ads Builder announced from IBM
Wednesday, June 12, 2019 by Richard Harris
IBM announced the launch of Watson Ads Builder, a self-service advertising solution that harnesses artificial intelligence (AI) designed to empower creative agencies and developers to help them build engaging, one-on-one conversations between brands and consumers across any digital property.
Watson Ads Builder is designed to enable agencies and developers to ingest a...
SendBird chat platform for developers adds $50M to their raise
Wednesday, May 15, 2019 by Brittany Hainzinger
SendBird has announced that it has raised an additional $50 million, bringing its total Series B funding round to $102 million. The company extended the round in order to meet the rapidly growing global demand for in-app user-to-user messaging. Tiger Global Management led the extension, with significant participation from the initial Series B lead, ICONIQ Capital. ...
JavaScript based low code platform emerges from Progress
Wednesday, March 20, 2019 by Richard Harris
Progress has revealed its strategy and approach for enabling high productivity application development. As part of this strategy, Progress announced the latest release of the Progress Kinvey platform, delivering a combination of high productivity, full developer control over the app experience, and operational efficiency for modern workloads with dynamic scale.
As bu...
Rapid app development platform BlueFinity gets AI chatbots
Thursday, December 13, 2018 by Richard Harris
BlueFinity International has introduced new features and enhancements to Evoke, its rapid app development platform (RAD) - making the tool even easier to use for companies looking to create professional looking, full function business apps for multiple devices more quickly and cost-effectively. Evoke enables companies to cost-effectively create web, hybrid and native ap...
Consumers and brands have trust issues says report from Voxpro
Monday, November 19, 2018 by Richard Harris
Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.
Despite the promise of automation and Artificial Intelligence (AI) te...
Telerik developer tools get many new .NET components
Wednesday, October 24, 2018 by Richard Harris
Progress announced the latest release Telerik tooling for .NET developers. With the new release, Progress now offers over twenty new Telerik components and expands the most popular components, including Grid and Charts. It also adds new themes including a Material inspired theme and a Mac inspired Crystal theme.
Progress has released new components including:
Web:...
The differences between web apps and native apps
Thursday, October 18, 2018 by Richard Harris
Even in 2018, years past the origional question, the debate rages on across the land, in office spaces and conference rooms every day - should we build a full-blown native mobile app, or is distributing over the web good enough?
By now everyone knows the “mobile-first” mentality because statistics like 50% of web searches being done from a mobile dev...
Biometric authentication for messaging apps is now available
Wednesday, September 26, 2018 by Christian Hargrave
ID R&D has announced the release of biometric authentication technology for messaging. The new solution, SafeMessage, offers multi-layer continuous authentication across messaging platforms without any impact to the user experience. ID R&D will be demoing SafeMessage, as well as its other voice and behavioral biometric products, at FinovateFall.
SafeMessage p...
Women Who Tech announces top 10 startup finalists
Thursday, September 20, 2018 by Christian Hargrave
Women Who Tech has announced the 10 finalists for its Women Startup Challenge Europe. Hundreds of women-led startups from 35 countries competed to pitch to investors and tech leaders, including Mitchell Baker, Chairwoman and Co-Founder of Mozilla, Jean-Louis Missika, Deputy Mayor of Paris, Fatou Diagne, Partner and Cofounder at Bootstrap Europe, Julien Quintard, Managin...
AI features coming in Talla Intelligent Knowledge Base version 2
Friday, August 24, 2018 by Christian Hargrave
Talla launched version 2.0 of the Talla Intelligent Knowledge Base. This new platform update harnesses techniques in natural language processing and AI-powered automation to achieve significant benefits for revenue generating teams within companies.
Rob May, Founder and CEO Talla said: “Businesses today are driven by information, but the way that information is...
Build communications apps with less coding thanks to PHLO
Tuesday, August 21, 2018 by Richard Harris
Plivo announces the immediate availability of PHLO, a new way for developers to rapidly build and embed communications into their applications. PHLO, available via the Plivo platform, allows developers to visually integrate voice and SMS into apps in minutes, eliminating the need to constantly refer to documentation and reducing the number of coding lines and integratio...
Embedded artificial intelligence features hit the Oracle cloud
Tuesday, June 19, 2018 by Richard Harris
Oracle has announced the availability of its next-generation autonomous PaaS offerings. Services include mobile, data integration, and API PaaS offerings. With embedded artificial intelligence (AI) and machine learning, these platform services automate and aim to eliminate key tasks to enable organizations to lower cost, reduce risk, accelerate innovation, and get predi...
AI voice app study to be done on remote patient monitoring
Tuesday, June 5, 2018 by Richard Harris
Orbita, Inc. has announced a collaboration with AARP to study remote patient monitoring and reduce social isolation. As participants in the 2018 Pulse@MassChallenge accelerator, the organizations will study new digital approaches for leveraging natural language processing to new enable hands-free, digital experiences for the 50-plus population. The work will guide ongoi...
Making chatbots seem more human with a new conversational UI
Tuesday, May 8, 2018 by Richard Harris
Progress announced the availability of Conversational UI, a packaged set of user interface (UI) components built specifically for chatbots. The components, as part of the popular Telerik and Kendo UI developer tooling, enable .NET and JavaScript developers to create enhanced natural conversational experiences across platforms and devices, on many chatbot frameworks - in...
