1/19/2018 9:08:53 AM
Red Hat survey identifies where tech investment is happening most
Business Process Automation,AI Automation,IoT Business Prcoesses
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App Developer Magazine

Red Hat survey identifies where tech investment is happening most



Richard Harris Richard Harris in Enterprise Friday, January 19, 2018
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IoT and AI business process management solutions will be implement by enterprises in all sorts of technology fields says Red Hat survey.

A new survey from Red Hat is out, aimed to better understand how technologies are being applied and the impact they are having in the enterprise. Red Hat commissioned research firm Vanson Bourne to survey 300 IT decision makers from organizations in the U.S., Europe and Asia that employ a significant field workforce. The survey examined investment trends, current and future adoption patterns, use cases and implementation challenges.

According to the results, strong technology investment is expected by respondents with an average increase of 25 percent through November 2018, reflecting the importance of technology in transforming field service operations. Top business factors identified as influencing this investment include increasing field worker productivity (46 percent), streamlining or optimizing field operations and processes (40 percent), and improving customer service (37 percent).

The AI technology respondents that have either implemented already or plan to implement to address more specialized uses cases, including:

  • Predictive analytics (55 percent)

  • Machine learning (46 percent)

  • Chatbots or virtual digital assistance (45 percent)

  • Robotic Process Automation (44 percent)

Despite being more established technologies, mobile, BPM and IoT seem to defy their relative maturity in the market with respondents indicating double-digit growth across the board in both investment and implementations through November 2018. While 67 percent of respondents have already implemented mobile apps for field service operations, an additional 19 percent plan to implement new mobile apps, supported by a 20 percent average expected increase in investment by certain respondents. The outlook for BPM and IoT is similar. Respondents expect implementations to grow from 61 to 81 percent for BPM and from 53 to 73 percent for IoT, fueled by 20 and 24 percent average expected increase in investment by certain respondents, respectively.

However, along with the appetite for technology investment and implementation growth, respondents are keenly aware of the technical challenges their organizations face in developing and implementing applications for field workforce management. Access to timely and relevant data is critical for field workers in remote locations, harsh environments, or areas of low network connectivity, as is the ability to protect that data as it flows between the field and back-end systems. As a result, securing data access was the top challenge identified in the survey at 34 percent, followed by:

- The pace of technological change (29 percent)
- Integrating solutions with legacy back-end systems (28 percent)
- Lack of standardization (27 percent)

The good news here is that the tech industry continues to make progress in these areas. Independent foundations continue to focus on the need for greater standardization and interoperability among IoT devices; integration technologies are becoming more agile, distributed, and lightweight; and the industry continues to focus on its approach to data security.


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