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Voice-enabled AI smart art is coming for hotels

Voice-enabled AI Smart Art devices to be developed with partnership of Soundwall and Volara for hotel service requests.

9/22/2017 5:04:08 PM
Voice-enabled AI smart art is coming for hotels
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Posted Friday, September 22, 2017 by Richard Harris, Executive Editor


Voice-enabled AI smart art is coming for hotels
Soundwall and Volara have announced a joint solution that enables hotel guests to make verbal requests of their guest room “smart art” and seamlessly receive the requested service from the hotel. This new enterprise solution is compatible with Amazon Alexa, Google Assistant and other natural language processing platforms and integrates seamlessly into other hotel technologies. Soundwall’s innovative, design-centric hardware and Volara’s hotel-grade software connects guests to hotel staff and services by automated voice. American Hotel Register Company will lead global distribution efforts.

Soundwall’s blend of elegant form and high-tech function make it a perfect showcase of The Gallery, the luxury product division of American Hotel. The Gallery is not only a carefully curated collection of the world’s finest brands, but also a dedicated team of concierge advisors with deep experience in professional design who distribute the highest quality items to hotels on a global scale.

Hotels can select the natural language processing platform of their choice - whether Amazon Alexa, Google Assistant, or another provider - and manage the voice-interactions across all Soundwall installations in-room from a single user-friendly cloud-based management interface.

The joint solution provides an easy, fun way for guests to request services, get recommendations, and generally engage with hotel staff and services just by speaking to the art on the wall. Through the joint-solution, hotel guests can ask questions typically conveyed to a hotel concierge, valet, housekeeper or bellman. The interactions are integrated with existing hotel incident management software such as Amadeus HotSOS and SynergyMMS. These requests generate ticket items that can be immediately addressed by staff to ensure the highest level of guest service. Responses to guest inquiries will be tailored to be consistent with the hotel’s brand and are easily updated in real-time by hotel staff. Requests from guests can be tracked and trends identified to streamline service and create operational efficiencies for the hotel. Also, within the dashboard, staff can update responses to each question to reflect timely offers and upcoming activities.

“Volara is thrilled to be working with Soundwall to meld the magic of voice-interaction with the beauty of art and high quality sound,” said David Berger, CEO of Volara. “For guests, it is a remarkable mix of form and function.  For hoteliers, it is a business tool that will provide a demonstrable return on investment.”

“Soundwall has always been known for its exceptional beauty, high quality sound and overall WOW factor,” said Adam Goodman, President of Soundwall. “Luxury hotel guests have significant demands and this joint solution provides them with swift responses to their every need while seamlessly integrating with the aesthetics and technology in-room. Soundwall’s partnership with Volara will set a new standard in the hotel space for how beauty and technology can come together to create a truly differentiated luxury experience for guests. It’s great to see the hospitality industry truly embrace guest experience enhancement trends in IoT (Internet of Things). And, thanks to the industry leadership, expertise and reach of global distribution partner, American Hotel, we have a true industry defining solution that is seeing swift adoption.”





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