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Enghouse Interactive reports 450 contact center deployments on Skype for business

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Posted Friday, July 07, 2017 by MICHAEL HAYNES, Associate Editor

Enghouse Interactive reports 450 contact center deployments on Skype for business
Enghouse Interactive reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for Business (SFB), for which the customer interaction solutions company provides a full omni-channel communications experience both on-premise and in the cloud.
 
“Skype for Business continues to revolutionize how organizations engage with both internal and external customers,” said Enghouse Interactive President, Americas, Ernie Wallerstein. “Leveraging Skype for Business service in the contact center and in other customer-facing communications reflects the appetite of businesses for highly collaborative interactions.”
 
Their solutions leverage native integration to Skype for Business, utilizing Microsoft-endorsed APIs and trusted conferences. End-users enjoy the unique combination of Enghouse Interactive solutions with their choice of SFB configurations and deployment options.
 
“Skype for Business has ushered in a new era of unified communications,” said John Cray, vice president, product management, Enghouse Interactive. “Enghouse has been a member of the Microsoft Partner Network for more than a decade, and we continue to work alongside Microsoft to provide organizations worldwide with the resources and expertise they need to take full advantage of Skype for Business as the next-generation of communications technology.”
 
The milestone exemplifies the company’s mission to deliver solutions that provide key added value to Microsoft’s core communications platforms. In addition to contact center, Enghouse Interactive recently introduced TouchPoint Attendant Console for Skype for Business Cloud PBX, a highly graphical and easy-to-use tool for receptionists and operators that natively integrates into Microsoft’s Skype for Business Online and Office 365.
 
“Choice and control are what customers value most about working with us,” added Enghouse Interactive Senior Vice President of Sales and Marketing, David Crook. “Equally important, is that in an industry where the only constants are change and disruption, Enghouse offers Microsoft Skype for Business users with the piece of mind that, as a debt-free global company, they are working with a partner who is stable and will be here tomorrow.”


READ MORE: http://www.enghouseinteractive.com/solutions/skype...




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