10/25/2016 7:36:33 AM
Wicket Scorecard launches and unmasks API changes for media companies
"API errors","Wickets","Premium Video"
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Wicket Scorecard launches and unmasks API changes for media companies


Tuesday, October 25, 2016
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Wicket Labs has launched the Wicket Scorecard™ to address these growing API challenges facing the premium video industry. The solution creates a digital map of mission-critical APIs and is called a Wicket. A customized collection of Wickets are then available in the Wicket Scorecard, which automatically identifies API changes and client impacting errors or outages in order to facilitate faster resolutions between media companies and their vendors.

Wickets based on three general categories:

- Good Wickets showcase a vendor’s API history and performance over time. This includes data such as the number of times the API has entered a problem state, a notable change has occurred, and historic API stability.

- Notable Wickets explain changes to an API that is not expected to cause an immediate or meaningful impact to the user experience. This could be a performance improvement, an API schema change that does not impact clients, or a slight performance slowdown that is relatively imperceptible.

- Problem Wickets detail the issue and changes impacting the consumer experience and are presented for a timely escalation to the vendor. Support information for each vendor, including their escalation contact, is listed for immediate action. Problems typically include: outages, based on timeouts, 500 or 503 errors; “brown outs,” which can be from an intermittent data error or a slow response time that is outside of the normal distribution; or unacceptable responses in a data field that in some way that breaks the client experience.

Since media companies typically rely on multiple APIs from each of their vendors, they will also have multiple Wickets per vendor. The first three wickets are available in a “Friendly” level free account, tiered pricing starts after that, allowing customers to easily add additional wickets.

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