Posted 6/10/2016 4:02:18 PM by STUART PARKERSON, Publisher Emeritus
Salesforce has released new native SDKs for iOS, Android and the Web to provide companies access to its Service Cloud Lightning Snap-ins which provide the ability to deploy a new service experience by just “snapping-in” capabilities such as Cases, Knowledge, Live Chat, SOS and Tap-to-Call to mobile and web apps. Additional functionality is available from the Salesforce SOS Snap-in which now has two-way video chat.
The New Unified Snap-in SDK for Web provides the same seamless experience on the web as on mobile and can easily deploy Cases, Chat, Knowledge and SOS. The new iOS and Android Unified Snap-in SDKs for Mobile extend this web functionality to mobile.
The New Salesforce SOS with Two-Way Video provides the ability for a customer and service agent see each other using the camera on a smartphone. The customer will also be able to use the smartphone’s front-facing camera to show the agent the problem they are facing.
The Service Cloud offers a customizable alternative to Saleforce’s Desk.com which is a solution for small businesses that need an app for customer service that they can get up and running right out of the box. Service Cloud offers extended functionality as a solution that can be customized and is flexible to adapt to changing business needs available as a platform as a service (PaaS).Read More http://www.salesforce.com/service-cloud/overview/...